Hello,
I've just setup a fresh 3.2.9 version of ptrs help desk. Just one question :
I can't associate a service to a type like in the video :
http://www.otrs.com/en/software/otrs-help-desk/features/otrs-feature-add-ons/feature-add-on-ticket-type-service-assignment/
We just don't have the opti
Did you install the Feature AddOn?
Note: That Feature AddOn is available for OTRS AG subscription customers
only.
- Renée
On 17.07.2013 11:18, Olivier BATARD wrote:
> Hello,
>
>
> I've just setup a fresh 3.2.9 version of ptrs help desk. Just one question :
>
>
> I can't associate a service to a
Thanks for your answer. If I understand correctly, there's no way to link a
service to a type without subscribing to OTRS AG ?
So we have to select type and service separately ?
Olivier.
Le 17 juil. 2013 à 12:00, Renee B a écrit :
> Did you install the Feature AddOn?
>
> Note: That Feature Ad
Hi all
admin interface you have the info "last login" also shown in
the overview table. :)
SELECT CONCAT(first_name,last_name) as Agnet_Name ,u.login, Preferences_value
as LastLogin FROM otrs.user_preferences,users u
where preferences_key like '%UserLastLoginTimestamp%'
and user_id = u.id
or
What is your question?
On 17 July 2013 11:24, KalyanaChakravarthy MP <
kalyanachakravarthy...@cybertech.com> wrote:
> Hi all
>
> ** **
>
> admin interface you have the info "last login" also shown in
>
> the overview table. :)
>
> ** **
>
> ** **
>
> SELECT CONCAT(first_name,last
We have weird behavior since upgrading from 2.4.7 to 3.2.6. Some tickets
(probably all tickets logged via the Customer portal - that is definitely one
condition) cannot be moved to any other queues, even by agents.
We do have an ACL on the CustomerTicketMessage and CustomerTicketZoom actions
to
