Re: [otrs] Ticket disappear after its closed

2013-01-20 Thread Jean BROW
2013/1/14 Juan Manuel Clavero Almirón > > http://Your_OTRS_Server/otrs/index.pl?Action=AgentTicketZoom;TicketNumber=Number_Of_A_Closed_Ticket If I searche for the ticket number from the "search" function I do not find it. If I open the URL I find the ticket http://Your_OTRS_Server/otrs/index.p

[otrs] Where can I download OTRS Add-Ons

2013-01-20 Thread Jean BROW
Hello, Anyone know where I can download OTRS Add-Ons ? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] Where can I download OTRS Add-Ons

2013-01-20 Thread Renee B
If you are looking for the feature add-ons listed at http://www.otrs.com/en/software/otrs-help-desk/features/otrs-feature-add-ons/, you won't find a download link. They are available only for subscription customers of OTRS Inc. If you are looking for free add-ons, you can search OPAR at http://opa

Re: [otrs] Ticket disappear after its closed

2013-01-20 Thread Renee B
Is the ticket archived? On 20.01.2013 21:44, Jean BROW wrote: > 2013/1/14 Juan Manuel Clavero Almirón > >> http://Your_OTRS_Server/otrs/index.pl?Action=AgentTicketZoom;TicketNumber=Number_Of_A_Closed_Ticket > > If I searche for the ticket number from the "search" function I do not find > it. > >

Re: [otrs] Ticket disappear after its closed

2013-01-20 Thread Jean BROW
I'm not using the archive function in OTRS. 2013/1/20 Renee B > Is the ticket archived? > > On 20.01.2013 21:44, Jean BROW wrote: > > 2013/1/14 Juan Manuel Clavero Almirón > > > >> > http://Your_OTRS_Server/otrs/index.pl?Action=AgentTicketZoom;TicketNumber=Number_Of_A_Closed_Ticket > > > > If