Hi Jan,
What you're asking for is exactly what our "External Ticket Number
Recognition" Feature Add-On does:
http://www.otrs.com/en/software/otrs-help-desk/features/otrs-feature-add-ons/feature-add-on-external-ticket-number-recognition/
Michiel Beijen
Senior Consultant
OTRS BV
Schipholweg 103
2
Hi Renée
That sounds like a lot of magic with regexp?! I still did not understand how to
do the link.
I think, an example would be nice:
FID = foreign ID
OID = OTRS ID
Example:
We already received a ticket with FID 0815 and it got the OID 1234.
Incoming Mail with FID 0815.
PostmasterFilter:
Hello Michiel
Aaaah, you are right! That sounds exactly like what I’m looking for. Let’s see
if our client is willing to do a subscription then …
Regards
Jan Dreyer
IT Administrator / Operations Team / M-IT OMS
Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von
Michiel B
Hi Jan,
no magic. You said in the response to Davids mail that you are able to
write a script for that purpose, so you likely will be able to write a
postmaster filter for that.
As I said the Postmaster filters you can create via web frontend aren't
suitable here. You have to create a Perl module
Hi,
I have not tried it at all for something like this, but perhaps a little
creativity with the "System Monitoring" package (available from the
"OTRS->Admin->Package Manager" interface) could help you along.
If not, I'm sure the Add-On that Michiel mentions will fit your needs perfectly.
--
/
Guys & Gals
I need some help here. I am trying to setup OTRS ITSM to prove to my boss
that it can do as good if not better job than Maximo. The problem is that
they want me to set it up utilizing our existing MS SQL 2005 database.
I have OTRS installed on a CentOS 6.3 server. I followed all the
Hi list,
We use OTRS 2.4.7
We want to generate an overview with the open tickets and see who handles that
ticket.
- Is it possible to create a report (with the Statistics module) and have the
ticketowner in the report?
I do not see the ticketowner field in the selction list when creating a sta
Start here: https://www.google.com/search?q=site:forums.otterhub.org+mssql
On Wed, Jan 16, 2013 at 9:28 AM, Bevan Agard wrote:
> Guys & Gals
>
> I need some help here. I am trying to setup OTRS ITSM to prove to my boss
> that it can do as good if not better job than Maximo. The problem is that
On one hand I don't like the idea of spreading this work away from the OTRS, on
the other hand I _don't_ control the mail server.
I _could_ do a fetchmail/procmail solution though, if nothing else works.
Yeah. I would do this outside OTRS because it's really a translation function
between OTRS a
http://www.otrs.com/en/software/otrs-help-desk/features/otrs-feature-add-ons/feature-add-on-external-ticket-number-recognition/
Neat! Haven’t encountered that one before. Should have figured that the OTRS
folk had encountered this before... 8-)
-
Hi,
Can someone more knowledgeable please confirm the following observation
about ACL behavior?
In short, I unexpectedly failed to use two different ACLs to remove some
allowed values in the statuses available in a given view.
I'll fabricate a synthetic example to illustrate the strange behavior
probably. Try this.
PossibleNot => { Ticket => { State => ['closed unsuccessful','pending
reminder'] }, },
On Wed, Jan 16, 2013 at 11:13 AM, Bogdan Iosif wrote:
> Hi,
>
> Can someone more knowledgeable please confirm the following observation
> about ACL behavior?
>
> In short, I unexpectedly f
Tried but no luck.
Also this is my DSN string.
$Self->{DatabaseDSN} =
"DBI:ODBC:driver={mssql};server=10.5.0.46;database=otrs;uid=otrs;pwd=Password123;";
$Self->{"Database::Type"}='mssql';
$Self->{DatabaseUserTable} = 'users';
Is there something I am missing? Any guidance would be
Thanks for the quick reply. Sure, that works, I already did it as a
workaround on my prod env.
Still, I'm very interested in knowing for sure if my assesment is right
because I see it as a major limitation. Do you think I should ask on dev
list?
On Jan 16, 2013 6:36 PM, "Gerald Young" wrote:
> p
Your assessment appears to be correct and expected. The last to match wins.
On Wed, Jan 16, 2013 at 12:12 PM, Bogdan Iosif wrote:
> Thanks for the quick reply. Sure, that works, I already did it as a
> workaround on my prod env.
>
> Still, I'm very interested in knowing for sure if my assesment
https://www.google.com/search?q=Data+source+name+not+found%2C+and+no+default+driver+specified+(SQL-IM002)
On Wed, Jan 16, 2013 at 11:53 AM, Bevan Agard wrote:
> Tried but no luck.
>
> Also this is my DSN string.
>
> $Self->{DatabaseDSN} =
> "DBI:ODBC:driver={mssql};server=10.5.0.46;database
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