[otrs] OTRS Add-On

2013-01-10 Thread Adi Ariyanto
Dear All I want to know is OTRS Add On is free or not ? I see that there is a add on called Based Queue Routing Add On, but I cant download it, my online repository is only FAQ OTRSMasterSlave Survey SystemMonitoring Time Accounting IPhoneHandle Thank You Best Regards Adi Ariyanto Computer Su

Re: [otrs] OTRS Add-On

2013-01-10 Thread Renee B
Hi, to get AddOns listed at http://www.otrs.com/en/software/otrs-help-desk/features/otrs-feature-add-ons/ you need to buy support subscriptions from OTRS AG. - Renée On 10.01.2013 11:29, Adi Ariyanto wrote: > Dear All > > I want to know is OTRS Add On is free or not ? I see that there is a add o

[otrs] Not autoreplying on vacation messages?

2013-01-10 Thread Ralf Hildebrandt
We have one queue with an automatic responses configured. Since we're using the email address of this queue for sending out reminders ("Your account is about to expire on ..."), we're getting out-of-office replies back to the queue, which are then automatically replied to. So, what I'd like to kn

[otrs] open ticket forwarding mail

2013-01-10 Thread Francesco Pasqualini
Hi, is there some feature/configutation to open a ticket forwarding an email. The use case is: We have an email address connected to OTR, helpd...@mycompany.com, but sometime I receive requests in my own mailbox and I want to forward to OTRS. Is there a way to forward this email to OTRS and au

Re: [otrs] open ticket forwarding mail

2013-01-10 Thread Ralf Hildebrandt
* Francesco Pasqualini : > Hi, > > is there some feature/configutation to open a ticket forwarding an email. > > The use case is: > > We have an email address connected to OTR, helpd...@mycompany.com, but > sometime I receive requests in my own mailbox and I want to forward to > OTRS. > > Is t

Re: [otrs] Not autoreplying on vacation messages?

2013-01-10 Thread Gerald Young
Postmaster filter x-otrs-ignore is an option. On Jan 10, 2013 6:59 AM, "Ralf Hildebrandt" wrote: > We have one queue with an automatic responses configured. > > Since we're using the email address of this queue for sending out > reminders ("Your account is about to expire on ..."), we're getting

Re: [otrs] Not autoreplying on vacation messages?

2013-01-10 Thread Ralf Hildebrandt
* Gerald Young : > Postmaster filter x-otrs-ignore is an option. Ah, totally forgot about this one. Thanks. -- Ralf Hildebrandt Charite Universitätsmedizin Berlin ralf.hildebra...@charite.deCampus Benjamin Franklin http://www.charite.de Hindenburgdamm 30, 1

Re: [otrs] open ticket forwarding mail

2013-01-10 Thread Francesco Pasqualini
You are perfectly right, but our company uses gmail anche it lack this feature (for security reason I think). Yes, I could access gmail via imap with an email reader that supports bouce, but not very happy of this solution. At this time with OTRS 3.1.11 we can poll many IMAP accounts, so we confi

Re: [otrs] open ticket forwarding mail

2013-01-10 Thread Gerald Young
one thing I did was to forward with a ##customer:em...@add.ress and PostMasterFilter on that. On Thu, Jan 10, 2013 at 8:45 AM, Francesco Pasqualini wrote: > You are perfectly right, but our company uses gmail anche it lack this > feature (for security reason I think). > > Yes, I could access gma

Re: [otrs] open ticket forwarding mail

2013-01-10 Thread Francesco Pasqualini
Good idea! ... can you please share your config / filter ? I hope that when filtering, OTRS can remove the statement "##customer:em...@add.ress" If it remain, a maliciuos reader arguing the logic could use it to open fake tickets thanks Francesco On Thu, Jan 10, 2013 at 3:00 PM, Gerald Young

Re: [otrs] open ticket forwarding mail

2013-01-10 Thread David Boyes
That's more a question of what email client you use. Some clients (elm, pine, etc) provide a function that redelivers messages to another destination with the original headers intact (as if it were originally sent to that destination).

Re: [otrs] open ticket forwarding mail

2013-01-10 Thread David Boyes
...still interested in a OTRS way to rewrite the From: in forwarded email OTRS can't perform miracles. When you forward a message, you're creating a completely new message and new headers, and that is completely under the control of your mail client. If your mail client can't resend it transp

Re: [otrs] open ticket forwarding mail

2013-01-10 Thread Francesco Pasqualini
Nowadays many people use gmail and gmail does not provides redeliver. I think the ability to open a ticket via mail forwarding is an interesting feature for OTRS. Francesco On Thu, Jan 10, 2013 at 4:03 PM, David Boyes wrote: > That’s more a question of what email client you use. Some clients

Re: [otrs] open ticket forwarding mail

2013-01-10 Thread David Boyes
So do I. But to do that, you have to have some way of conveying the original address in a way that OTRS can understand it, and that's not possible in your configuration without supplying that information in another form than the RFC822 email headers. The postmaster filter approach outlined in a

Re: [otrs] open ticket forwarding mail

2013-01-10 Thread Francesco Pasqualini
OTRS is very powerful, I'm quite shure that it can do what I'm asking. . If it's needed I can develop a filter/ add-on / plugin... based on mailing list suggestions / hints thanks On Thu, Jan 10, 2013 at 4:21 PM, David Boyes wrote: > ** ** > > ...still interested in a OTRS way to rewrite t