Hi all,
thanks to @Sanchez from irc, i solved these problems:
1) Change $OTRS_HOME/Kernel/Modules/System/TicketSearch.pm l. 278 ff. to
include the sortBy criteria and the corresponding database fields:
my %SortOptions = (
Owner => 'st.user_id',
Responsible
Hi Bernard,
I'm try to use someting similar but does not work.
You can explain me how to make this works.
my $TicketID = $RPC->Dispatch('user', 'password',
'DynamicFieldValueObject', 'ValueSet',
FieldID => 16, #My dynamic Field to
modified has this id
Hello All,
I want to setup two separate OTRS instances in a single server (Windows
Server). We did not want to share
anything (customers,agents,queues ,tickets and others) between these two
instances.
1.Is it possible to achieve above requirement ? If yes please let me know the
detailed proc
