[otrs] Upgrading from 2.4 to 3.1

All, We are currently in the process of preparing a system to test the upgrade from OTRS 2.4 to 3.1. Was wondering if any one has info on upgrading FAQ ,ITSMCore, and ITSM Service Level Management sections in Package Manager. When I attempted to run the upgrade on ITSMCore I get the follo

[otrs] Reminder

Hi, On my 3.0.13 system, we sometime get reminders like 30 or 45 minutes after the creation of a ticket (which was untouched since creation). Anyone else seeing that? We usually get the reminder after the default reminder time (5 days?). What field should I look for in the DB for reminder t

[otrs] Import Functionality

Hi There, I am currently working on setting up an OTRS install for the company i work for. I have been able to figure out how to create new ITSM classes and import items into them. I was wondering if there was a way to import links between objects in the ITSM section of OTRS as i will have a h

Re: [otrs] get rid /otrs/index.pl

mod rewrite would also work i am sure On 12-07-27 02:21 AM, Adi Ariyanto wrote: I want get rid /otrs/index.pl, based on http://forums.otterhub.org/viewtopic.php?f=60&t=9329 , every step I have follow but I get error root@ticketing:~# /e

Re: [otrs] get rid /otrs/index.pl

Sorry I am forgot to update my question I am already solve the problem Install mod_perl 2 :) From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Nick Peters Sent: Tuesday, July 31, 2012 3:58 AM To: otrs@otrs.org Subject: Re: [otrs] get rid /otrs/index.pl mod rewrite would al