Re: [otrs] Delete automated emails, not just ignore them

2012-03-06 Thread Peter Wohlers
Hello Muhammad, add in the filters: Header: X-OTRS-Ignore Value: yes But be careful: Every Mail that matches will be deleted. I use this functionality in OTRS 2.47. Greets Peter Am 05.03.2012 23:49, schrieb Muhammad El-Sergani: Hello all, I have some customers who tend to send back the anno

Re: [otrs] Delete automated emails, not just ignore them

2012-03-06 Thread Peter Wohlers
Additionaly set "Stop after match" to "yes". Am 06.03.2012 09:02, schrieb Peter Wohlers: Hello Muhammad, add in the filters: Header: X-OTRS-Ignore Value: yes But be careful: Every Mail that matches will be deleted. I use this functionality in OTRS 2.47. Greets Peter Am 05.03.2012 23:49, sch

Re: [otrs] Redirect http to https

2012-03-06 Thread Juan Manuel Clavero Almirón
Hi, Our approach is to configure both Apache and OTRS to use https: In OTRS, Sysadmin -> Framework -> Core -> HttpType = https In Apache, RedirectPermanent / https://otrs.server/ and then configure as needed Hope this helps, Juan Clavero Almirón -Mensaje original- De: "

Re: [otrs] Redirect http to https

2012-03-06 Thread Steven Carr
For Apache you can use mod_rewrite to redirect the query using HTTPS, that way the user won't notice and everything will be silently converted to HTTPS without them having to retype the URL again. # edit httpd.conf and unhash NameVirtualHost *:80 # then add in ServerAdmin supp...@domain.com

Re: [otrs] Delete automated emails, not just ignore them

2012-03-06 Thread Muhammad El-Sergani
Hello Peter, Funnily I do this already, but it's not working. I'll check again maybe I'm missing something. Sent from my iPhone On Mar 6, 2012, at 10:05 AM, Peter Wohlers wrote: > Additionaly set "Stop after match" to "yes". > > Am 06.03.2012 09:02, schrieb Peter Wohlers: >> Hello Muhammad, >>

Re: [otrs] Clean-up database after switch to ArticleStorageFS

2012-03-06 Thread Hugh Kelley
The article table itself should still be in use, for articles. I think what you moved out of the DB were article attachments, correct? Hugh On Mon, Mar 5, 2012 at 9:37 AM, Steven Carr wrote: > My bad, it looks like the otrs.ArticleStorageSwitch.pl did move the > articles out of the 'article_p

[otrs] Convert / Migrate MSSQL to MySQL - lessons learned ?

2012-03-06 Thread Hugh Kelley
Has anybody done an OTRS migration from Microsoft SQL Server to MySQL? Sketching this out on paper I plan to dump the data from SQL Server using BCP.   I believe I can then import it into MySQL using  "LOAD DATA LOCAL INFILE" commands (http://ben90.com/2011/06/import-bcp-output-file-into-mysql-dat

Re: [otrs] Clean-up database after switch to ArticleStorageFS

2012-03-06 Thread Steven Carr
Yeah it seems to have just moved the article attachments out, I was hoping to claim back more space than it did, but never mind. Steve On 6 March 2012 13:50, Hugh Kelley wrote: > The article table itself should still be in use, for articles. I think > what you moved out of the DB were artic

[otrs] cp: target `unlock' is not a directory

2012-03-06 Thread Chris Arnold
Trying to install 3.1.2 on SLES11 SP2. The web installer failed so i am manually configuring otrs. When trying to rename and copy cron jobs with this command: for foo in *.dist; do cp $foo `basename $foo .dist`; done i get this error: cp: target `unlock' is not a directory What am i doing wrong?