Hello,
I just wanted to create a new field as like Time Units in OTRS 3.0, whenever
I update the ticket and enter the hours / minutes / seconds so that it keeps
on adding it, just as same as Time Units field work.
Trying to do it from couple of days now and have no luck on this, would
appreciate
Hi
I'm try to configure teh notification schema about ITSM Changes management.
I'd like to know where I can find infos about 'attributes' available and
rule sintax.
I used ChangeState as attribute and it works fine, but I need to use
different Change attributes to set the notification schema acc
I'm a bigger fan of procmail than any other method. It reacts instantly, and
as often as makes sense, I'd recommend it to anyone.
http://wiki.otrs.org/index.php?title=Use_procmail_to_handle_OTRS_requests_instantly_instead_of_POP3/fetch
Apologies if this is a duplicate answer. When I replied before
Hello :-)
Sometimes tickets are initiated by a personal visit to our offices or in
a meeting. The TICKETS drop down list includes "New email ticket" and
New phone ticket". Can we extend the list?
Best
Charles
-
OTRS mailin
Does anyone know where I can get free custom customer frontend skins/templates?
Thank you,
Shawn Gadow
Network Administrator
Oregon CUSD 220
"Security is when everything is settled. When nothing can happen to you.
Security is the denial of life." - Germaine Greer
---
:) I'm all about removing the choice myself. :) Using a phone ticket should
be adequate for this purpose, don't you think?
On Fri, Jul 1, 2011 at 9:31 AM, Charles wrote:
> Hello :-)
>
> Sometimes tickets are initiated by a personal visit to our offices or in a
> meeting. The TICKETS drop down l
I am looking to change the SLA: label on the customer page to something like
Issue: where would I change this at?
Shawn Gadow
Network Administrator
Oregon CUSD 220
"Security is when everything is settled. When nothing can happen to you.
Security is the denial of life." - Germaine Greer
---
Hello,
You can modify your language file which is at /opt/otrs/Kernel/Language
There you'll find a definition for SLA which can be changed to whatever your
environment wants
Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia
On 1 July 2011 10:52, Gadow, Shawn wrote:
> I am looking
I looked there and I didn't see anything regarding sla this is all I see
# --
# Kernel/Language/en.pm - provides en_US languag translation
# Copyright (C) 2001-2010 OTRS AG, http://otrs.org/
# --
# $Id: en.pm,v 1.37 2010/10/11 16:03:07 mg Exp $
# --
# This software comes with ABSOLUTELY NO WARRANT
Then just make a new entry:
'SLA' => 'Issue',
Or make a new translation file as explained at
http://doc.otrs.org/developer/2.4/en/html/ch10.html
Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia
On 1 July 2011 11:07, Gadow, Shawn wrote:
> I looked there and I didn’t see anything
On 01.07.2011, at 18:13, Leonardo Certuche wrote:
> Or make a new translation file as explained at
> http://doc.otrs.org/developer/2.4/en/html/ch10.html
This is exactly the way you should go for your Custom translations!
Cheers, Nils
--
Nils Leideck
http://webint.cryptonode.de / a Fractal pr
I would like to if it is possible (it was with my last ticket system) to pull
the machine name from which the ticket was created into the ticket when it is
created (in a separate field if possible)...
If it is not possible to add the machine name to the ticket automatically then
is it possible
Thank you :)
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Nils
Leideck
Sent: Friday, July 01, 2011 11:30 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Edit SLA: Label on Customer page?
On 01.07.2011, at 18:13, Leonardo Certuche wrote:
Or make
So you run fetchmail piped to procmail ? Or do you use the built in OTRS
Postmaster Perl script ?
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Gerald Young
Sent: Friday, July 01, 2011 5:42 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Brick
If someone walks up to me with something that needs a ticket, its almost
indistinguishable from a phone call, so Id vote
for using the new phone call when someone tags me in a meeting, a hall,
breakroom or corners me in my cube (grin)
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org]
I agree that the phone ticket option is the most appropriate of what's
there.
Though I would prefer more options in this regard. I think a single 'new
ticket' option that opens the ticket input form. Within that form there
would then be a drop down for source that could be populated with user
spec
None of the below. Assuming that the OTRS box can receive email (it has an
SMTP server, such as postfix, it's set to receive port 25, and MX records or
forwarding can go to the box) procmail will react to the ticket as soon as
the ticket arrives in the otrs inbox on the otrs box.
Think of it as an
Im not so lucky.
I have to use either fetchmail or its equivalent to get mail off the mail
"appliance"
If I want procmail, I have to fetchmail and pipe to procmail.
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Gerald Young
Sent: Friday, July 01, 2011 1:14 PM
To:
Potentially, you can use a forward, though...
On Fri, Jul 1, 2011 at 7:21 PM, Robert Woodworth wrote:
> Im not so lucky.
>
> I have to use either fetchmail or its equivalent to get mail off the mail
> “appliance”
>
> If I want procmail, I have to fetchmail and pipe to procmail.
>
> **
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