Re: [otrs] OTRS DB MyISAM vs InnoDB

2011-06-20 Thread Lars Jørgensen
Hi Carlos, A great tool for finding out how to optimize your mysql is mysqltuner.pl. It's a perl script that checks your setup and makes recommandations for tuning it. Read more about it at mysqltuner.com. Lars From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Carlos An

Re: [otrs] OTRS DB MyISAM vs InnoDB

2011-06-20 Thread Matus UHLAR - fantomas
On 17.06.11 09:48, Carlos Andrés Gallego Arboleda wrote: Any comments about the administration of de DB on MySQL whit MyISAM or InnoDB. which of these are the best option? We have a DB more big than 4.1 GB and the application turn more slow. I'd say that at least the sessions table is worth co

[otrs] Send Survey to specific Ticket State

2011-06-20 Thread Carlos Andrés Gallego Arboleda
Hi Team, Actually we have the tickets configured for all the agents close the tickets in the ticket state "Solved" and if the client don't feedback any comments after 2 days the tickets change to state "Closed" Both are a Closed StateType and both are sending a survey to our clientes, You can he

[otrs] create a new ticket for reply of one ticket, not follow up

2011-06-20 Thread xxx
Hi, I just upgrade otrs to 3.0.8 ,met a problem. Sometimes ,OTRS receives a reply mail of a ticket , OTRS doesn't follow up this reply mail to the original ticket , but create a new ticket number and generates a new ticket for this mail . please help to resolve the issue. For example: OTRS gen

Re: [otrs] create a new ticket for reply of one ticket, not follow up

2011-06-20 Thread Anant Jain
I've noticed this issue with my 3.0.4 install as well. Both the tickets are present in the subject line in those cases. Thanks, AJ From: xxx mailto:xwel...@163.com>> Reply-To: "User questions and discussions about OTRS." mailto:otrs@otrs.org>> Date: Mon, 20 Jun 2011 23:18:21 +0800 To: "User ques

Re: [otrs] create a new ticket for reply of one ticket, not follow up

2011-06-20 Thread xxx
AJ, do you know how to resolve this problem? Thanks At 2011-06-20，"Anant Jain" wrote: I've noticed this issue with my 3.0.4 install as well. Both the tickets are present in the subject line in those cases. Thanks, AJ From:xxx Reply-To:"User questions and discussions about OTRS." Date

Re: [otrs] create a new ticket for reply of one ticket, not follow up

2011-06-20 Thread Anant Jain
Unfortunately no. It's something that I'd like to figure out a resolution to as well. Best, AJ From: xxx mailto:xwel...@163.com>> Reply-To: "User questions and discussions about OTRS." mailto:otrs@otrs.org>> Date: Tue, 21 Jun 2011 00:02:28 +0800 To: "User questions and discussions about OTRS."