[otrs] REG : Problem in Fetch mail

Dear All, While trying to fetch mail , i am getting error POP3: Can't process mail, email no 1 is empty! . Sometime it work's fine but sometime it gives this error . Please let me know how to avoid same . Regards Vijay Dahiya ---

[otrs] Answer to all Customers on Ticket merge

Hey, I have a question, is it possible to send the answer on ticket close to all customers of the merged tickets? Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 DE-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49

Re: [otrs] Answer to all Customers on Ticket merge

On 07.04.2011, at 09:59, Markus Moj wrote: > I have a question, is it possible to send the answer on ticket close to all > customers of the merged tickets? You should not merge tickets where the tickets had different customers! (sent from iPhone) -- Nils Leideck http://webint.cryptonode.de / a

[otrs] Problem with FAQ Search

Hi, Currently using an heavily modified version of OTRS 2.3.4 here, we will upgrade to 2.4.9 soon (at least I hope ...) and discovered a bug/wrong behaviour within the Search functionnality of FAQ module : Steps to reproduce : - Create a new article and fill Problem or Solution or any textare

Re: [otrs] Problem with FAQ Search

Hi, On Apr 7, 2011, at 12:33 , Laurent MINOST wrote: > Currently using an heavily modified version of OTRS 2.3.4 here, we will > upgrade to 2.4.9 soon (at least I hope ...) and discovered a bug/wrong > behaviour within the Search functionnality of FAQ module : Please consider posting this on f

Re: [otrs] Problem with FAQ Search

On 07.04.2011, at 12:33, Laurent MINOST wrote: > Currently using an heavily modified version of OTRS 2.3.4 here, we will > upgrade to 2.4.9 soon (at least I hope ...) and discovered a bug/wrong > behaviour within the Search functionnality of FAQ module : > > Steps to reproduce : > - Create a ne

Re: [otrs] Problem with FAQ Search

Hi Nils, Thanks for your time for confirming the bug ! I've just added an entry within OTRS.org Bugzilla : http://bugs.otrs.org/show_bug.cgi?id=7199 BR, Laurent Le 07/04/2011 14:21, Nils Leideck a écrit : On 07.04.2011, at 12:33, Laurent MINOST wrote: Currently using an heavily modified v

[otrs] What is FreeText and such

Hi all, Can anyone help shed some light as to what exaclty FreeText, and such, are? Thanks and Best Regards, Muhammad El-Sergani. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs

[otrs] Remove merged ticket from dashboard

Hi all, My name is Rangel, i am Support Manager of OTRS in my company here in Brazil. When i was using OTRS 2.4 when i merged i ticket i remember that merged ticket was removed and was not displayed anymore in dashboard. In OTRS 3 when i merge a ticket, the merged ticket stays in dashboard with