Hi, Any help for this please.
Thanks in advance
Le 30/03/2011 16:56, Guillaume Rehm a écrit :
Hi list,
I use OTRS 2.4.7.
I have set up my role <-> agents synchronisation with Active Directory
Groups (see
http://lists.otrs.org/pipermail/otrs/2010-February/thread.html#30647)
All works fine,
Hi,
I would like to know if it's possible for one agent to update Signatures, Auto
Response and Responses but without access to the others fonctions of Admin-Area.
Thanks and regards
Claude
-
OTRS mailing list: otrs - Webpage
Actually, i still have not found a good explanation for these issues that I
have seen a few times:
http://lists.otrs.org/pipermail/otrs/2010-November/034061.html
http://lists.otrs.org/pipermail/otrs/2011-January/034582.html
Still waiting for the next time it happens.
--
/Sune T.
-Origina
Hi Sune,
I believe both emails refer to OTRS 2.4.7, more or less, but not OTRS 3.0
Maybe they've fixed it in the new release?
Thanks and Best Regards,
Muhammad El-Sergani.
On Mon, Apr 4, 2011 at 10:11 AM, Sune T. Tougaard
wrote:
> Actually, i still have not found a good explanation for these
Hi Claude,
Why doesn't the Admin do that instead?
Thanks and Best Regards,
Muhammad El-Sergani.
On Mon, Apr 4, 2011 at 9:59 AM, claude wrote:
> Hi,
>
> I would like to know if it's possible for one agent to update Signatures,
> Auto Response and Responses but without access to the others fonc
nope, we are still downloading 15 mails every 10 mins.
we are planning to upgrade from 2.4.6 to 3.0.6 in the hope that this may
get resolved.
if not, we will possibly ditch otrs in favor of "request tracker"
any other suggestions?
regards,
saurabh.p
Original Message
Subj
Hello,
we have a few years of tickets stored in MySQL database, in MyISAM tables.
Last few weeks the OTRS is becoming slow. I feel it could be caused by
using MyISAM tables since locking is working at table level, while with
InnoDB it's done at row level.
OTOH, the InnoDB tables do not support f
Hi Claude, sure this is possible.
You should go to Admin > SysConfig > Framework >
Admin::ModuleRegistration. Now add the groups you want to the module
registration for Admin.
Now go to Admin > SysConfig > Ticket > Admin::ModuleRegistration, here
you find the auto response and responses registratio
