y-name
Bringing Mobility to Life
[27de857]
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Leonardo Certuche
Sent: Monday, March 10, 2014 3:19 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] pdf
Hello,
here are the links http://doc.otrs.org/3.3/en/html/
Hello,
here are the links http://doc.otrs.org/3.3/en/html/
On 10 March 2014 15:48, Jill Goldstein wrote:
> This is a repeat question, I beg your sincerest pardon. However, What
> is the link to the pdf documentation file please?
>
>
>
>
>
> *Jill Goldstein*
>
> Customer Support Engineer *|* S
s-boun...@otrs.org] On Behalf Of Gerald
Young
Sent: Saturday, December 14, 2013 5:22 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] PDF Manual
http://doc.otrs.org/3.3/en/html/ (see the links at the top?)
On Sat, Dec 14, 2013 at 6:33 PM, Jill Goldstein
mailto:jill.
03-731-5634
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald
Young
Sent: Saturday, December 14, 2013 5:22 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] PDF Manual
http://doc.otrs.org/3.3/en/html/ (see the links at the top?)
On Sat, Dec 14, 201
http://doc.otrs.org/3.3/en/html/ (see the links at the top?)
On Sat, Dec 14, 2013 at 6:33 PM, Jill Goldstein <
jill.goldst...@spfsolutions.biz> wrote:
> Greetings and Salutations from SPF Solutions, LLC in Englewood, Co,
>
> We are using OTRS for our ticketing program, and I have a bit of a
>
3:02 PM
To: otrs@otrs.org
Subject: Re: [otrs] PDF Reports failing in 3.0.7
I installed the dejavu-lgc-fonts package and created a symbolic link to the
directory they are installed in:
ln -s ../../../../../../share/fonts/dejavu-lgc
/usr/lib/perl5/site_perl/5.8.8/PDF/API2/fonts
After a restarting
I finally sorted this out for Centos 5.5 (and probably others in the 5.x
line). To get rid of the following error when generating PDF reports:
cannot find font '' ... at
/usr/lib/perl5/site_perl/5.8.8/PDF/API2/Resource/CIDFont/TrueType/FontFile.pm
line 424.
1. yum install dejavu-lgc-fonts
I installed the dejavu-lgc-fonts package and created a symbolic link to
the directory they are installed in:
ln -s ../../../../../../share/fonts/dejavu-lgc
/usr/lib/perl5/site_perl/5.8.8/PDF/API2/fonts
After a restarting the services, I still receive the same error. It
looks like an empty font
James,
A bit of googling returned this:
http://translate.google.com/translate?js=n&prev=_t&hl=en&ie=UTF-8&layout=2&eotf=1&sl=auto&tl=en&u=http%3A%2F%2Fforums.otrs.org%2Fviewtopic.php%3Ff%3D30%26t%3D2078
Hope it helps.
Steve
On 4 May 2011 15:48, James Roman wrote:
> We are building a a new OTR
Hi Hugh,
The problem is that you have a Content-ID in your email for this attachment
although it's not in-line. This causes some MUA's (Outlook) to 'hide' it.
This only occurs if you used WebUploadCacheModule::FS and has been fixed
already, see http://bugs.otrs.org/show_bug.cgi?id=6628
--
Mike
O
Interestingly, this works (application/octet-stream instead of
application/pdf):
Content-Type: application/octet-stream;
name="AD Group Membership Report.pdf"
Content-Transfer-Encoding: base64
Content-Description: AD Group Membership Report.pdf
Content-Disposition: attachment;
filename="AD Group
On Fri, Feb 18, 2011 at 12:31 PM, Nils Leideck wrote:
> Dear Stuart,
>
> On 18.02.2011, at 13:00, Stuart Hall wrote:
>
>> I notice that printing to PDF from FAQ doesn't render inline images.
>> Is there a way to make this work?
>
> Not yet, sorry :-(
Oh well, 3.1 perhaps... ;-)
--
PDF from Tickets doesn't either...
--
Mike
On Fri, Feb 18, 2011 at 1:31 PM, Nils Leideck wrote:
> Dear Stuart,
>
> On 18.02.2011, at 13:00, Stuart Hall wrote:
>
>> I notice that printing to PDF from FAQ doesn't render inline images.
>> Is there a way to make this work?
>
> Not yet, sorry :-(
>
>
Dear Stuart,
On 18.02.2011, at 13:00, Stuart Hall wrote:
> I notice that printing to PDF from FAQ doesn't render inline images.
> Is there a way to make this work?
Not yet, sorry :-(
—
Nils Leideck
Senior Consultant
http://webint.cryptonode.de / a Fractal project
Thanks. Somethings that are so simple can take the longest if you don't
know where to look.
2010/2/1 Maurício Ramos
> Hello, there is a configuration named “PDF::LogoFile” (from the admin
> manual: “Moreover via PDF::LogoFile the path to a graphic file to be
> included in all pdf files generat
Hello, there is a configuration named "PDF::LogoFile" (from the admin manual:
"Moreover via PDF::LogoFile the path to a graphic file to be included in all
pdf files generated can be entered."). It is available through sysconfig under
an admin account.
[cid:image001.gif@01CAA363.C32AEAE0]
With 0.73 version it worked!
http://search.cpan.org/CPAN/authors/id/A/AR/AREIBENS/PDF-API2-0.73.tar.gz
Thank you very much, Michiel.
Juan
Michiel Beijen wrote:
Juan,
Please upgrade or downgrade your PDF::API2 module to a version that
does not suffer from this bug.
See also: http://www.mail-arch
Juan,
Please upgrade or downgrade your PDF::API2 module to a version that
does not suffer from this bug.
See also: http://www.mail-archive.com/otrs@otrs.org/msg25220.html
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Mon, Jun 22, 20
Hi all!
problem solved: using freebsd, I updated from port instead of CPAN and
all was gone ok.
Thx,
Diego
On Fri, 2009-05-08 at 11:57 +0200, Michiel Beijen wrote:
> Dear Diego,
>
> This is because of an error with the PDF::API2 module. Versions 0.71.*
> and 0.72.* are reported broken. Please up
Dear Diego,
This is because of an error with the PDF::API2 module. Versions 0.71.* and
0.72.* are reported broken. Please upgrade or downgrade to a version that
DOES work.
See also http://bugs.otrs.org/show_bug.cgi?id=3736
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee
Posted the same question some time ago, with no solutions either.
> >> So eager to find out any solutions as well.
> >>
> >> gr,
> >> Frans
> >>
> >>> -Original Message-
> >>> From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.
s.org [mailto:otrs-boun...@otrs.org] On Behalf
>>
>> Of
>>>
>>> Tijmen de Mes
>>> Sent: donderdag 9 april 2009 16:43
>>> To: User questions and discussions about OTRS.
>>> Subject: Re: [otrs] PDF font configuration
>>>
>>> H
We have same problem with Persian.
afshar
On Fri, Apr 17, 2009 at 11:33 AM, Jeffery Chen Fan wrote:
> PDF print, chinese font can not display in PDF.
>
>
>
> --
> Jeffery
> ___
> /\__\ "What is the world coming to?"
> \/__/
>
>
>
>
> --
CharsetTest2 RequiredHeight -->10
ERROR CharsetTest2 LeftOver --><--
not ok 125 - CharsetTest2()
grtx,
Frans
> -Original Message-
> From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf
Of
> Diego Giardinetto
> Sent: donderdag 9 april 2009 17:39
> To: User
sions about OTRS.
Subject: Re: [otrs] PDF font configuration
Hi,
I'am having the same problem, I didn't found a solution for it.
Tijmen
Diego Giardinetto wrote:
Hi,
installing otrs, i have a problem with pdf table report: characters
have
lot of distance between each one. Any id
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf
Of
Tijmen de Mes
Sent: donderdag 9 april 2009 16:43
To: User questions and discussions about OTRS.
Subject: Re: [otrs] PDF font configuration
Hi,
I'am having the same problem, I didn't found a solution for it.
User questions and discussions about OTRS.
> Subject: Re: [otrs] PDF font configuration
>
> Hi,
>
> I'am having the same problem, I didn't found a solution for it.
>
> Tijmen
>
> Diego Giardinetto wrote:
> > Hi,
> > installing otrs, i have a prob
I found an issue on a fedora forum, where they say that we have to
correct a path into API2.pm into perl installation directory. I edited
the path inserting the only path for DejaVu fonts on my server (i use
FreeBSD), but nothing change.
Have you tested other solutions? Now i'm enabled all fon
Hi,
I'am having the same problem, I didn't found a solution for it.
Tijmen
Diego Giardinetto wrote:
> Hi,
> installing otrs, i have a problem with pdf table report: characters have
> lot of distance between each one. Any idea?
>
> Thx,
> Diego
>
> --
> Diego Giardinetto
> Junior SysAdmin @ Zephi
All,
Please ignore my question. For future reference I'll post the answer.
The header used there is actually an image (also explains why I could
not find it with a text search). The image is located in
var/logo-otrs.png. I can be set through 'bConfig Options: Framework ->
Core::PDF' and then modi
Vincente,
The logo is called logo-otrs.pdf and is located in the /var folder. To make
it easier, keep the same name once you create your own logo.
Also, take a look at /Kernel/System/PDF.pm which calls this image. There
are other params there but I haven't really looked at them.
HTH.
===
Hi Vincente,
Vicente Barbera schrieb:
> Hi all,
>
> i am going on testing otrs, is there any way to change the pdf output?
> I mean create my own pdf with company logo and change the pdf layout.
I know that the used logo is saved somewhere on the filesystem.
>
> Thank you,
> Vince.
Bye, Alex
__
Hi Andy,
thank you very much, it's working now.
Regards,
Vince.
2007/3/29, Andy Lubel <[EMAIL PROTECTED]>:
Reach into CPAN and download the module!
#perl -MCPAN -e shell
Cpan> install PDF::API2
Check the manual page 17, for more information.
HTH,
Andy
On 3/29/07 4:27 AM, "Vicente Barbera
Reach into CPAN and download the module!
#perl -MCPAN -e shell
Cpan> install PDF::API2
Check the manual page 17, for more information.
HTH,
Andy
On 3/29/07 4:27 AM, "Vicente Barbera" <[EMAIL PROTECTED]> wrote:
> Hi All,
>
> i am having this error on log:
>
> PDF support activated in SysCon
al Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Eric Boudrand
Sent: January 11, 2005 8:37 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] PDF in attachment
Hi,
Maybe I should upgrade to 1.3.2. I read a bug fix about "wrong lable
(table?) att
questions and discussions about OTRS."
Sent: Tuesday, January 11, 2005 2:21 PM
Subject: RE: [otrs] PDF in attachment
> That's exactly the same problem I've been having. Same setup, too.
Win2K, Apache, OTRS 1.3.1. It worked fine when we were on 1.1, but as soon
as I upgrad
ware Engineer
ZANTAZ, Inc.
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Eric Boudrand
Sent: January 11, 2005 7:46 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] PDF in attachment
Hi Chris,
We are using OTRS 1.3.1 on a Windows 2000 Server w
iscussions about OTRS."
Sent: Tuesday, January 11, 2005 1:37 PM
Subject: RE: [otrs] PDF in attachment
> I have this problem with any binary file (DLLs, ZIPs, etc). It seems to
be OK with text files, but it's been a couple months now that I've been
trying to solve the problem. No
I have this problem with any binary file (DLLs, ZIPs, etc). It seems to be OK
with text files, but it's been a couple months now that I've been trying to
solve the problem. No luck so far.
Are you using Win32 or Linux? And which version of OTRS?
--
Chris Salter
Software Engineer
ZANTAZ, In
On Wednesday, June 02, 2004 11:23 PM
unbekennt X <[EMAIL PROTECTED]> wrote:
>> Are multiple files displayed to let you choose from? What are the
>> names of the links you click on, and the corresponding contents of
>> the links?
>
> Yes.
> file-1 which contains the text "<> Your files are
> attach
From: "Robert Kehl" <[EMAIL PROTECTED]>
Reply-To: "User questions and discussions about OTRS." <[EMAIL PROTECTED]>
To: "User questions and discussions about OTRS." <[EMAIL PROTECTED]>
Subject: Re: [otrs] pdf attachments don't display?
Date:
On Wednesday, June 02, 2004 7:55 PM
unbekennt X <[EMAIL PROTECTED]> wrote:
> In a customer email reply to a ticket there was a pdf attachment.
> If this is selected, a new browser pane is opened but nothing is
> displayed.
> If the file is saved from OTRS to a local folder it can then be
> viewed O
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