Re: [otrs] delete tickets

Thanks a lot for reply! On 20.11.2015 16:31, Alvaro Cordero wrote: Hello Eugene, that process is slow as you mention, when deleting it has to go into several tables and delete all relations between objects before de

Re: [otrs] delete tickets

Hello Eugene, that process is slow as you mention, when deleting it has to go into several tables and delete all relations between objects before deleting objects. If you are deleting all tickets and everything in the system then the best way is to drop database and create it again, otherwise best

Re: [otrs] Delete tickets

Ok, thanks! I created a generic agent and it seems to work. Cheers, Andy On Tue, Aug 24, 2010 at 10:45 PM, Nathan Campbell wrote: > I go about it like this – I’ve created a queue named Trash and anything > that I want to be deleted and never seen or thought of again is move to that > queue. >

Re: [otrs] Delete tickets

This is from yesterday: http://lists.otrs.org/pipermail/otrs/2010-August/033198.html On Wed, Aug 25, 2010 at 5:45 AM, Nathan Campbell wrote: > I go about it like this – I’ve created a queue named Trash and anything that > I want to be deleted and never seen or thought of again is move to that >

Re: [otrs] Delete tickets

I go about it like this - I've created a queue named Trash and anything that I want to be deleted and never seen or thought of again is move to that queue. Then, I created a GenericAgent job that deletes anything in the Trash queue every 10mn. For me, that is good enough. I also have GenericAgen

Re: [otrs] Delete tickets

I need this information as well. thanks Ray Padilla Director of Information Technology ray.padi...@paquinhealthcare.com 407-566-1010, ext 223 Paquin Healthcare Companies 1142 Celebration Blvd Celebration, Florida 34747 From: otrs-boun...@otrs.org [mailto:o

RE: [otrs] Delete Tickets on arrival.,

Just place them in a different queue and let a generic agent run once in a while to close them / discard them. Be carefull though - such autoreply behaviour can cause you to land on a spam list quickly... Greetz, Daniel -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTEC

Re: [otrs] Delete tickets from Custom Queue

How can i delete tickets There is not a "delete this ticket" function, *ofcoarse not*. That's one of the beauty features of OTRS. :-) If you really want to delete tickets you can create a job for this. For example, I have created a queue 'Spam' in which possible spam tickets are moved.