Sending autoresponses to tickets created via the web is a preference option,
see Core::Postmaster:: AutoResponseForWebTickets
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To u
What do the logs say? If it says it tried to deliver the message, then
check for spam filters.
If it doesn't indicate it tried at all, it's possible that it might ignore
sending to the one sending the email.
On Thu, Apr 3, 2014 at 12:09 PM, Alvaro Cordero wrote:
> They are mapped to all queues,
They are mapped to all queues, I am looking into the code to see if
anywhere it is linked to only incoming email tickets, but I don't see
anything.
Regards
2014-04-03 9:33 GMT-06:00 Gerald Young :
> make sure autoresponses are attached to all queues.
>
>
> On Thu, Apr 3, 2014 at 11:29 AM, Alvar
make sure autoresponses are attached to all queues.
On Thu, Apr 3, 2014 at 11:29 AM, Alvaro Cordero wrote:
> Hello,
>
> I am using OTRS 3.3.5 on a CentOS System
>
> I have being trying to make an autoresponse to go out to a customer
> whenever a new ticket gets created, but it only works when th
