We ended up reinstalling, and it now works as expected. Not sure what went
wrong.
Regards
On Mon, Apr 20, 2015 at 7:49 PM, Henry Combrinck
wrote:
> Hi,
>
> Whether I use or in
> the Subject, I don't get any ticket number in the Subject line of the
> auto-response.
>
> ie, "[Ticket#2015..." i
Hi,
Whether I use or in the
Subject, I don't get any ticket number in the Subject line of the
auto-response.
ie, "[Ticket#2015..." is not appearing in the Subject line as it does in
another installation of OTRS.
So, this does not appear to be an issue of the subject string being too
long (eg,
Not certain that I completely understand the request…
Have you tried removing the 20 character limitation to the
variable?
Use a shorter ticket ID – default is descriptive but long.
On Sun, Apr 19, 2015 at 11:40 AM, Henry Combrinck > wrote:
Hi there,
Using OTRS 4.latest.
We
Thanks - but the ticket number is not showing up by default.
On Monday, 20 April 2015, Gerald Young wrote:
> You shouldn't need to include the ticket_number in the subject manually.
>
> On Sun, Apr 19, 2015 at 11:40 AM, Henry Combrinck <
> henrylcombri...@gmail.com
> > wrote:
>
>> Hi there,
>>
>
You shouldn't need to include the ticket_number in the subject manually.
On Sun, Apr 19, 2015 at 11:40 AM, Henry Combrinck wrote:
> Hi there,
>
> Using OTRS 4.latest.
>
> We have a new installation of OTRS and things seem to be working fine,
> except that we cannot get a consistent Subject line
