.
Thanks again.
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Alvaro
Cordero
Sent: sexta-feira, 26 de abril de 2013 11:28
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Stopping time accounting of ticket in OTRS 3
Hello Mauricio, there is a module dev
Hello Mauricio, there is a module developed by a Dan Abson which used to
work in otrs 3.0,
https://otrsteam.ideascale.com/a/dtd/PAUSED-SLA-COUNTING/300381-10369
Also there was an implementation on the Module KIX4OTRS from Cape IT.
I have used both and they do work fine. Many of the things implem
