> I would think long an deep before implementing it, though. It opens up a can
> of worms. If it works, which depends on the receiving side, OTRS will receive
> an answer to your agent's mail. As OTRS does not have much of a chance to
> know it's just the "has been received" notification (they look
David Boyes schrieb:
Given that no email system reliably can deliver such a thing or can define what it
actually means, I'm not sure it's all that useful. What does "delivered" mean?
In the customer's inbox? Opened? Read? Understood (if you can do this one, you'd be super
rich)?
is it alread
Given that no email system reliably can deliver such a thing or can define what
it actually means, I'm not sure it's all that useful. What does "delivered"
mean? In the customer's inbox? Opened? Read? Understood (if you can do this
one, you'd be super rich)?
> is it already in OTRS Request for
