Hi Holger,
thanks for the info. The setup you describe is very close to the setup I
would want to implement here.
For the moment, I only have the following queues: Junk, Misc, Postmaster
and Department 1.
To get to your setup, I would need to add services (I have most already),
and add SLA's (
Hi,
you can setup SLA on two different ways: QUEUE-based and SLA-based
If you setup it queue-based you will have only one SLA for this queue, which
means all your request within this queue are based on the same accounting etc.
If you use SLA-based setup then you can define different SLAs for diff
