Re: [otrs] Question about fetching mail

way for now. I will not likely set it to 999, but probably 100 would be fine. Thanks, --Mark From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald Young Sent: Tuesday, May 06, 2014 8:13 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Question abo

Re: [otrs] Question about fetching mail

Not to ​push back too hard on this, but creating tickets instantly isn't that difficult to accomplish. http://forums.otterhub.org/viewtopic.php?f=60&t=20319 provides a concept for Windows environments. In Exchange, create: a Contact for otrs@otrs.local a Send Connector for otrs.local that points

Re: [otrs] Question about fetching mail

of that might result in such a change? > > > > Thanks, > > > > --Mark > > > > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf > Of *Gerald Young > *Sent:* Tuesday, May 06, 2014 7:23 PM > > *To:* User questions and discussions about O

Re: [otrs] Question about fetching mail

...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald Young Sent: Tuesday, May 06, 2014 7:23 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Question about fetching mail Each method of fetch is located in Kernel/System/MailAccount/ (eg, POP3.pm) For POP3.pm, for instance, a

Re: [otrs] Question about fetching mail

boun...@otrs.org] On Behalf Of > Gerald Young > Sent: Friday, November 15, 2013 10:08 AM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] Question about fetching mail > > use procmail and don't fetch. > > On Fri, Nov 15, 2013 at 9:59 AM,

Re: [otrs] Question about fetching mail

ole mailbox, rather than just a few. Thanks, --Mark -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald Young Sent: Friday, November 15, 2013 10:08 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Question about fetching mai

Re: [otrs] question about using an external customer backend

Den 04/01/2014 kl. 16.41 skrev Ralf Mueller : > If for example the data field in OTRS is named email, but the corresponding > value is stored in a field called emailaddress in our customer database, how > can I map the two fields? Have a look at Kernel/Config.pm. You will see exactly what you n

Re: [otrs] question about using an external customer backend

Look at CustomerUser Map # var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly, http-link-target var: As OTRS would use (for instance, for notifications/variables) frontend: "Label" storage: field/column name in the backend. On Sat, Jan 4, 2014 at 10:41 A

Re: [otrs] Question about fetching mail

use procmail and don't fetch. On Fri, Nov 15, 2013 at 9:59 AM, Mark Campbell wrote: > So I have a fairly perplexing problem. I have OTRS 3.1.11 setup on a > CentOS6 Virtual Machine, and under our normal email flow (<100 > messages/day), the system works like a charm. However, once a month, we h

Re: [otrs] question about ticketupdate

Hi Michiel, thx for the response. Yes this makes sense, and now it's working. wkr rene On Mon, Sep 2, 2013 at 9:22 AM, Michiel Beijen wrote: > Hi Rene, > > the Ticket Number should be on the same level as the username and > password, i.e: > > > foo > secret > 2013083010269 >

Re: [otrs] question about ticketupdate

Hi Rene, the Ticket Number should be on the same level as the username and password, i.e: foo secret 2013083010269 closed See also the WSDL for more detail: https://github.com/OTRS/otrs/blob/rel-3_2/development/webservices/GenericTicketConnector.wsdl

Re: [otrs] Question about Upgrade

Hi Parag, On Wed, May 9, 2012 at 11:56 PM, Parag Bhalerao wrote: > I am currently using OTRS 3.0.0 beta7. I will install new system on another > server with 3.1.4. After install, is there a way to copy entire > configuration from old system to the new one? I don’t need any tickets, but > I need t

Re: [otrs] Question about

Hi, AFAIK, OTRS's default config shows Sender / Subject on ticket overview small (ticket overview includes my locked tickets views, ticket search results...) It can be configured from SysConfig : Ticket -> Frontend::Agent::TicketOverview : Ticket::Fronte

Re: [otrs] Question about

Hi, AFAIU, you don't reply to tickets; instead, you reply to article. So, you reply to the sender of the article, not the ticket's owner. For what regard the subject, I believe it's related to this design. But I haven't yet figured it out clearly. I also find it counter-intuitive, but I don't k

Re: [otrs] Question about the upgrade process: overwrite previous version files or create a new tree?

Hi Luca, Can't help with your general question, but, f.y.i., the Calendar module is not available for 3.x, as far as I am aware. Regards Rudolf Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Luca Maranzano Gesendet: Dienstag, 11. Januar 2011 15:33 An: User questions

Re: [otrs] question about FAQ permissions

Hi Leonardo, I guess it's not as bad as it seems; the links for 'edit' and 'delete' are displayed, but if you click them you'll see a 'No permission' error message. You're welcome to file a bug for the displaying of the links! ((enjoy)) - Michiel Beijen R&D Follow me on Twitter: @otrsnl [https:/

Re: [otrs] question about FAQ permissions

Hello there, No responses here so far? Should I raise a bug report for this? Leonardo Certuche On 11 March 2010 11:25, Leonardo Certuche wrote: > Hi again, > > After examining SysConfig with more detail, I found FAQ -> > Frontend::Agent::ModuleRegistration in which there are the following item

Re: [otrs] question about FAQ permissions

Hi again, After examining SysConfig with more detail, I found FAQ -> Frontend::Agent::ModuleRegistration in which there are the following items under the faq group with RO attributes: Explorer New Article FAQ-Search History These are the buttons on the NavBar, which permissions are working as exp

Re: [otrs] question about FAQ permissions

Thanks for your answer Reto, I'd be nice if you develop your idea a little further. If I go to Framework -> Frontend::Agent::ModuleRegistration as you suggested, I can see several objects but none of them related to FAQ. I know I can create ACLs according to http://faq.otrs.org/otrs/public.pl?Acti

Re: [otrs] question about FAQ permissions

You can set specific acl in sysconfig under Frontend::Agent::ModuleRegistration Regards Reto Am 10.03.10 22:36, schrieb Leonardo Certuche: Hello people, I'm having trouble defining permissions for the FAQ module. Reading http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=250

Re: [otrs] Question about dashboard: New Tickets vs Open Tickets

Perfect, that makes sense. Thanks! Shane On Tue, Mar 9, 2010 at 8:11 AM, wrote: > > a new ticket is a ticket that arrived by email and no agent had a look at > that. > In this sense a phone ticket never can be new cause an agent wrote it... > (hopefully while looking at it ;-)) > > Li > > > >

Re: [otrs] Question about dashboard: New Tickets vs Open Tickets

a new ticket is a ticket that arrived by email and no agent had a look at that. In this sense a phone ticket never can be new cause an agent wrote it... (hopefully while looking at it  ;-)) Li Shane Presley Sent by: otrs-boun...@otrs.org 09.03.2010 13:55 Please respond to "User questi

Re: [otrs] Question about Database Connection (mssql)

stem in a large > operational environment and these results are blocking its usage > > Best Regards > John > > --- On Tue, 12/16/08, Michiel Beijen wrote: > > From: Michiel Beijen > Subject: Re: [otrs] Question about Database Connection (mssql) > To: jlat...@yahoo.com

Re: [otrs] Question about Database Connection (mssql)

Regards John --- On Tue, 12/16/08, Michiel Beijen wrote: From: Michiel Beijen Subject: Re: [otrs] Question about Database Connection (mssql) To: jlat...@yahoo.com Cc: "User questions and discussions about OTRS." Date: Tuesday, December 16, 2008, 1:32 PM My connection string was exactl

Re: [otrs] Question about Database Connection (mssql)

hank you very much > Regards > John > > --- On Tue, 12/16/08, Michiel Beijen wrote: > > From: Michiel Beijen > Subject: Re: [otrs] Question about Database Connection (mssql) > To: jlat...@yahoo.com, "User questions and discussions about OTRS." > > Date: T

Re: [otrs] Question about Database Connection (mssql)

)?   Thank you very much Regards John   --- On Tue, 12/16/08, Michiel Beijen wrote: From: Michiel Beijen Subject: Re: [otrs] Question about Database Connection (mssql) To: jlat...@yahoo.com, "User questions and discussions about OTRS." Date: Tuesday, December 16, 2008, 12:49 PM John

Re: [otrs] Question about Database Connection (mssql)

John, What is exactly slow in your setup? Have you tried something like iperf to make sure that it is not a bandwith issue from your OTRS box to the mssql box? Have you measured the query on the Microsoft SQL server end to make sure that there is no way the query can be optimized? What is the load

Re: [otrs] Question about "My Queue"

Hi Brian, Den 03/12/2008 kl. 15.50 skrev Brian: Does anyone know if this is possible? TO have "My Queue" to show only the tickets that the current user/agent owns? This is probably the most common misunderstanding in OTRS, due to painfully lacking documentation and a weird way to name thing

Re: [otrs] Question about Ticketnotification

Hi there, No this is not enough. We are looking for a possibility to add an additional emailaddress in addition to the normal customer emailaddress. We want to inform two people, when a ticket changes its status. Glaab, Achim a écrit : > Hi, > > is there a possibility to config the following fe

Re: [otrs] Question about Ticketnotification

Glaab, Achim a écrit : Hi, is there a possibility to config the following feature? Out Users are getting informed about the status of their tickets, they put into OTRS. Is there a possibility to add an input item to the customer ticket form, so that the customer can add an emailaddress, whi

Re: [otrs] Question about "My Queue"

Hello, Does anyone know if this is possible? TO have "My Queue" to show only the tickets that the current user/agent owns? Thanks! Brian wrote: I've been searching the mailing list and google for the past few days. Someone has asked this question but never received an answer. So I'm trying

Re: [otrs] Question about "My Queue"

Aris, Thank you I will test this out! For the first part what I'm looking for is that whenever someone creates a ticket or "takes" an email ticket thus becoming the owner of that said ticket it will appear in their "My Queue" this way it is easier for each agent to see what issues/tickets the

Re: [otrs] Question about "My Queue"

n Behalf Of Aris Sent: 27 November 2008 06:10 AM To: 'User questions and discussions about OTRS.' Subject: Re: [otrs] Question about "My Queue" Brian, Can you explain a little more about the first part of your question. For the second part of your question: The Queue pr

Re: [otrs] Question about "My Queue"

Brian, Can you explain a little more about the first part of your question. For the second part of your question: The Queue property is "unlock timeout " in Queue Settings. If a ticket was locked by an agent, you can specify a time interval when the ticket is unlocked automatically by the sys

Re: [otrs] Question about "My Queue"

Hello, Brian, The tickets you've taken (locked in OTRS) are displayed in the Locked action item (technically Action=AgentTicketMailbox). There are different approaches to the design of the queues. I prefer to map Agents' competences to queues. It's then obvious to add all queues matching agent's c

Re: [otrs] Question about reports

Ugh - sorry folks, I stink - I just found the sql box - that helps dramatically! Thank you Tyler! _ From: Tony Pagliaroli Sent: Monday, August 11, 2008 10:32 AM To: 'otrs@otrs.org' Subject: Re: [otrs] Question about reports On Wed, 27 Oct 2004 00:16:26 -0400, T

Re: [otrs] Question about reports

On Wed, 27 Oct 2004 00:16:26 -0400, Tyler wrote: Here is an SQL statement that will poll this information. Change the date/time to reflect the time period you want. If you don't want all the way to current date, then add AND t.change_time <= '-MM-DD HH:MM:SS' SELECT s.login, count( * )

Re: [otrs] Question about emails from agents

g" Sent: Monday, November 12, 2007 11:51 PM Subject: Re: [otrs] Question about emails from agents Thanks Gabriele. That helped! After doing that in the PostMaster Filter, it recognize the email addresses coming from our domain as agents, but it doesn't let the customer knows. Is

Re: [otrs] Question about emails from agents

Thanks Gabriele. That helped! After doing that in the PostMaster Filter, it recognize the email addresses coming from our domain as agents, but it doesn't let the customer knows. Is that common? Can it be done? My goal is to get some remote agents being able to send answers through email witho

Re: [otrs] Question about emails from agents

I configured a PostMaster Filter in order to do that: for every mail coming from our domain, I set the headers X-OTRS-SenderType and X-OTRS-FollowUp-SenderType to the value Agent Bye Gabriele - Original Message - From: "Ignacio Sbampato" <[EMAIL PROTECTED]> To: Sent: Saturday, Nove

Re: [otrs] Question about documentation

Hi Peter, Peter van Beugen schreef: > > I use aspell and have done the following in config.pm > > > > > > $Self->{'PreferencesGroups'}->{'SpellDict'} = { > > 'Prio' => '5000', > > 'Label' => 'Spelling Dictionary', > > 'PrefKey' => 'UserSpellDict', > > '

RE: [otrs] Question about documentation

#x27;, #da => 'Dansk', #jp => 'jp', }; #Install ispell or aspell on your system, if you want to use a spellchecker. #Please specify the path to the aspell or ispell binary on your operating #system. #$Self->{'SpellCheckerBin'} = &#x

Re: [otrs] Question about documentation

Hi Nils, From: Nils Breunese (Lemonbit) [mailto:[EMAIL PROTECTED] To: User questions and discussions about OTRS.org [mailto:[EMAIL PROTECTED] Sent: Thu, 20 Sep 2007 00:02:39 +0200 Subject: Re: [otrs] Question about documentation Henry Verbeek wrote: > I am trying to implement the nl

Re: [otrs] Question about documentation

Henry Verbeek wrote: I am trying to implement the nl.pm into Otrs but can't find any doc's about it. The website tells me that it is documented but no luck here. Ho can give me an hint or two. Thnx in advance. You can set the following in Kernel/Config.pm: $Self->{DefaultLanguage} =

RE: [otrs] question about multiple domains

Thanks so much peter! From: "Beugen, Peter van" <[EMAIL PROTECTED]> Reply-To: "User questions and discussions about OTRS.org" To: "User questions and discussions about OTRS.org" Subject: RE: [otrs] question about multiple domains Date: Fri, 5 Jan 2007 23:

RE: [otrs] question about multiple domains

Yes, with OTRS this can be done (easy) ! In OTRS you need to define different system e-mail addresses and different queues per domain. In the definition of the queue, you assign the "system"(reply) address. Regards, Peter -Oorspronkelijk bericht- Van: [EMAIL PROTECTED] [mailto:[EMAIL PR

Re: [otrs] Question about Filters and GenericAgent in OTRS

Hi Alex, > You're right. Defining no time means always execute the job. Perhaps > this behaviour should be changed in future releases. OK, thanks. >> 2) Then the Times option, same interface. >> It says: 'Ticket created before X days'. I expect it to get >> tickets >> that are created more than,

Re: [otrs] Question about Filters and GenericAgent in OTRS

Hi, remi schrieb: Hi there, I'm using OTRS for about a week now. So far I like it a lot. I'm planning to implement the software on our help desk in the coming days. I'd appreciate some help with these issues I'm running into. I'm using ORTS 2.1.3 on Linux. 1) GenericAgent in the Webinterface

Re: [otrs] Question about notifications

Hi Leonard, On Tue, Aug 02, 2005 at 06:57:06PM +0200, Léonard Wauters wrote: >We are currently massively using notification messages from OTRS (the >ones that are set in Admin area / notifications). I found that the >automatic sending different messages are controlled in these menus (tell >me if I

Re: [otrs] Question about LDAP/AD and using SSL

Ken Just last week I got it working by doing what Sebastien said (ldaps://) and following the instructions in http://lists.otrs.org/pipermail/dev/2004-March/000418.html but I wasn't able to add the modules via CPAN, I just used Yast to add the perl SSL modules (which I noted had the IO::Socket::SS

Re: [otrs] Question about LDAP/AD and using SSL

I think i use something like $Self->{'AuthModule::LDAP::Host'} = 'ldaps://dc1.example.com'; I can not confirm cause i'm not at work But you can read the man page of Net::LDAP perl module to find the answer 2005/7/1, Ken Kilgore <[EMAIL PROTECTED]>: > I am running 2.0b2 on Debian using mysql. I

Re: [otrs] question about queues

On 27 May 2005 at 14:20, Jerome Alet wrote: > > If I remember correctly, there's one way... let me find it... Yes, > > it's called > > "CustomerPanelOwnSelection". It's something like: > > > > # CustomerPanelOwnSelection > > # (If this is in use, "just this selection is valid" fo

Re: [otrs] question about queues

Hi, On Fri, May 27, 2005 at 02:15:51PM +0200, Victor Rodriguez Cortes wrote: > > Writing as I think (and about something I don't really know ;), OTRS > was > developed initially for MySQL and maybe MySQL don't support (or didn't in the > past) > that feature. Ah, yes you're probably ri

Re: [otrs] question about queues

AFAIK, that option is just for mail tickets (read as received by mail by OTRS), a not for the ones created through the web interface... On 27 May 2005 at 12:25, Jerome Alet wrote: > On Fri, May 27, 2005 at 11:39:37AM +0200, Yann Richard wrote: > > > > # PostmasterDefaultQueue > >

Re: [otrs] question about queues

On 27 May 2005 at 11:47, Jerome Alet wrote: > > With OTRS you don't need to access the database directly, except in > > very rare > > occasions (disaster recovery, corrupted tables, etc). > > I beg to differ. > > Having relational integrity constraints is an important part of having > a

Re: [otrs] question about queues

On Fri, May 27, 2005 at 11:39:37AM +0200, Yann Richard wrote: > > # PostmasterDefaultQueue > # (The default queue of all.) [default: Raw] > $Self->{PostmasterDefaultQueue} = 'Your Personnal Queue'; > > This Queue MUST be created before via admin web interface. This doesn't seem to wo

Re: [otrs] question about queues

On Fri, May 27, 2005 at 11:36:20AM +0200, Victor Rodriguez Cortes wrote: > > With OTRS you don't need to access the database directly, except in > very rare > occasions (disaster recovery, corrupted tables, etc). I beg to differ. Having relational integrity constraints is an important pa

Re: [otrs] question about queues

Jerome Alet a écrit : >Hi, > >I've setup the OTRS 1.3.2p01-5 Debian package and it now works like >a charm with PostgreSQL. OTRS is really great stuff ! > >Now I'm wondering : I'd like to propose to customers the choice >between only two queues with names I'll choose, but actually there >are seve

Re: [otrs] question about queues

Hi! With OTRS you don't need to access the database directly, except in very rare occasions (disaster recovery, corrupted tables, etc). To disable the default queues you have 2 options: - Rename them to something usefull for you. - Disable them, so they won't be shown (mark as i

RE: [otrs] Question about switching article storage type

> Does OTRS deal happily with some articles in the DB and some on the > FS? I might just not have noticed that the older tickets have issues. yes, OTRS is quite happy with having both DB and FS located articles. I switched from DB to FS a while back and haven't noticed any trouble with it. > Is t

RE: [otrs] Question About Vhosts and Email.

On Tue, 22 Feb 2005, Pete McDonnell wrote: Is there an MX record setup for prime.gushi.org? Of course. And an A record. My problem is that the notification master is still sending out tickets with an [EMAIL PROTECTED] addy, not [EMAIL PROTECTED] I want it to be [EMAIL PROTECTED], but can't find

RE: [otrs] Question About Vhosts and Email.

Is there an MX record setup for prime.gushi.org? - Pete McDonnell Manager, Technical Services Hip Interactive > -Original Message- > From: Dan Mahoney, System Admin [mailto:[EMAIL PROTECTED] > Sent: Tuesday, February 22, 2005 3:12 PM > To: otrs@otrs.org > Subject: [otrs] Question A

Re: [otrs] Question about reports

On Wed, 27 Oct 2004 00:16:26 -0400, aaron <[EMAIL PROTECTED]> wrote: > Tyler: > > Thanks so much - this is a great help. Is there a simple query that will > tell us how many tickets each person worked on in a given period? > > I'm not even sure how you'd tell if a ticket had been worked on or not

RE: [otrs] Question about reports

stions and discussions about OTRS. Subject: Re: [otrs] Question about reports On Sun, 24 Oct 2004 23:42:50 -0400 (EDT), Aaron <[EMAIL PROTECTED]> wrote: > Hello. > > Has anyone created a report that would tell you how many tickets that > each user has closed in a given amount o

Re: [otrs] Question about the features of Otrs

On Tue, 26 Oct 2004 15:37:30 +0200, Franke Dirk <[EMAIL PROTECTED]> wrote: > > Hello, > > i am planning to install otrs and i have a question about the features of > otrs. > Does otrs support a knowledge base functionality? I mean a database > saved all problems and all solutions from every

Re: [otrs] Question about the features of Otrs

Hi Dirk, Franke Dirk wrote: i am planning to install otrs and i have a question about the features of otrs. Does otrs support a knowledge base functionality? I mean a database saved all problems and all solutions from every user? OTRS has a faq database. It's similar with an knowledge base. But th

Re: [otrs] Question about reports

On Sun, 24 Oct 2004 23:42:50 -0400 (EDT), Aaron <[EMAIL PROTECTED]> wrote: > Hello. > > Has anyone created a report that would tell you how many tickets that each > user has closed in a given amount of time? > > We'd like a way to evaluate how much work each user is doing. Here is an SQL statem

Re: [otrs] question about sending E-Mail

On Monday, February 02, 2004 2:14 PM [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote: > Is there a way of creating blank e-mails with OTRS (kind of webmail > composing so to say)! Not just automated or ticket replies just a > whole new email. It must be the PhoneView you're searching for: http://local

Re: [otrs] question about agentZoom - devel question

On Tuesday, January 13, 2004 8:01 PM Alex Zheng <[EMAIL PROTECTED]> wrote: > I am trying to modify AgentZoom.pm so that whenever agent zoom in a > ticket, it will display all articles for the ticket. Instead of just > the url link. > Any suggestions? In Config.pm, set: $Self->{TicketZoom

Re: [otrs] Question about customer information

Hi Moshe, On Mon, Jul 14, 2003 at 12:27:28AM +0200, Moshe Livne (Leibovitch) wrote: > Is there a way of allowing the agent to enter/modify the customer > information? Or even fill user fields that the user can't see/access. Yepp, you can set the access group of each Kernel/Modules/* module. Def