OTRS.
Subject: Re: [otrs] Migrating Tickets to OTRS
Hi there,
We did something similar, by keeping it simple. No need for looking at
export/import formats, just send them as e-mails, otrs know how to handle that.
- Identify fields and states in your home grown system that you want to be
ubject: Re: [otrs] Migrating Tickets to OTRS
Thanks Susan,
The old system is home grown, so I can export the data in whatever format that
OTRS accepts. I want to know how the import would work and what the limitations
are.
. In which form can your old system export? - I can export and mak
The old system is home grown, so I can export the data in whatever format that
OTRS accepts. I want to know how the import would work and what the limitations
are.
Unless you're prepared to do a lot of internal database manipulation, and you
REALLY understand the OTRS database schema, I'd do t
On Behalf Of Susan Dittmar
> Sent: Wednesday, April 17, 2013 11:33 AM
> To: User questions and discussions about OTRS.
> Subject: Re: [otrs] Migrating Tickets to OTRS
>
> Parag Bhalerao schrieb:
> > Is there a way to import tickets
> > from other system to OTRS? If so, how
[otrs] Migrating Tickets to OTRS
Parag Bhalerao schrieb:
> Is there a way to import tickets
> from other system to OTRS? If so, how to go about it?
Whether there's a way or not depends strongly on the system from which you want
to import, and on how detailed the information fed into OTRS shou
Parag Bhalerao schrieb:
Is there a way to import tickets
from other system to OTRS? If so, how to go about it?
Whether there's a way or not depends strongly on the system from which you want
to import, and on how detailed the information fed into OTRS should be. In which
form can your old sys
You asked the same question a week ago. I think reposting the same question
is frowned upon.
On Wed, Apr 17, 2013 at 6:11 PM, Parag Bhalerao <
parag.bhale...@cybertech.com> wrote:
> Hello Team,
>
> ** **
>
> We have a home grown ticketing system that we were using for past few
> years. We h
