Hello, and thanks for your reply...I upgraded from 3.2.6 to 3.2.9, so not a
big jump.
The problem seems that when selecting the reply function, the ArticleTypeID
is not passed to the query string, thus throwing that exception.
I'll investigate in module registration anyway, thanks for the suggesti
Hello Stefano,
Depending on the version you are coming from, it migth be needed for you to
reload the java script functions, so all the js gets correctly updated.
I happened to me during a migration from 2.4 up to 3.2 some in the middle
it started to show errors when loading different pages.
You
-Ursprüngliche Nachricht-
Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von
Stefano Finetti
Gesendet: Donnerstag, 26. September 2013 09:37
An: otrs_arch...@googlegroups.com
Cc: User questions and discussions about OTRS.
Betreff: Re: [otrs] Error when replying to a ticket email
>
> After update to 3.2.10, I've noticed that if I try to reply to a customer
> ticket using the "reply" function into the ticket screen, I get this error:
>
> Backend ERROR: OTRS-CGI-10 Perl: 5.14.2 OS: linux Time: Fri Sep 20 10:49:14
> 2013 Message: Need ArticleType or ArticleTypeID! RemoteAd
