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Message: 3
Date: Thu, 7 Apr 2016 19:22:01 -0300
From
You should send an email from OTRS interface instead of using the
External-note feature. To see the external note the usuer must log on OTRS.
Att,
André
2016-04-07 7:48 GMT-03:00 Rose Dowson :
> HI,
>
>
> I want that my OTRS server send a notification to the customer when
> the agent create
