Hi Bogdan,
yes, you are right, and such an event module is part of OTRS 3.3 so that
it works out of the box.
Regards, mg
Am 15.11.13 08:11, schrieb Bogdan Iosif:
> The only way I can think of (that doesn't require messing around with
> OTRS code) is for you to somehow duplicate the desired info
The only way I can think of (that doesn't require messing around with OTRS
code) is for you to somehow duplicate the desired info in a ticket dynamic
field, which you can hopefully show in Queue View.
To get those phone numbers in ticket dynamic fields you would need to write
an event module that
