as an owner or
responsible.
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Bogdan
Iosif
Sent: Tuesday, January 7, 2014 3:09 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Agent Notifications
I don't know if the owner is notified by OTRS
I don't know if the owner is notified by OTRS by default. Worst case, you
can configure an Event Based Notification for your scenario.
On Tue, Dec 17, 2013 at 9:18 PM, Jill Goldstein <
jill.goldst...@spfsolutions.biz> wrote:
> Ok, I’m just about ready to have OTRS live.
>
>
>
> The last thing I
e: 01/07/2010 09:40 AM
Subject:Re: [otrs] Agent Notifica
scussions about OTRS."
Date: 01/06/2010 06:45 PM
Subject:Re: [otrs] Agent N
Hi Arpit,
did you try to set a "SendmailNotificationEnvelopeFrom"?
SysConfig -> Group "Framework" -> Subgroup "Core::Sendmail" -> Just enter an
valid envelope from email address for outgoing notifications.
-Martin
On 06.01.2010, at 14:05, Arpit2 G wrote:
>
> Hello Everyone,
> I am using otrs
Hi Loren,
> What I'm looking for is the email that goes out to an agent
> when he/she is made the owner of the ticket via the
> 'Zoom'->'Owner' links in the ticket itself.
I've just spent some time hunting through the configuration and I don't think
there's a switch for this anywhere. You can't
ired, as those have stopped occurring as well.
Thanks for your suggestion.
Loren
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Lars Jørgensen
Sent: Thursday, August 07, 2008 1:47 AM
To: 'User questions and discussions about OTRS.org'
Subject:
Hi Loren,
> I just need to know if
> there's a place where they might have inadvertently been turned off.
Each user can turn on or off notifications in their preferences. Check Admin ->
Users to see settings for individual users.
--
Lars
___
OTRS mai
Hi Brandon,
> Hi
>
> New to OTRS - I have the system setup and running.
> The only problem I have is that agents are not recieving email
> notifications if the ticket ownership is assigned to them?Is this
> feature turn off by default? How do i enable it?
Can you send emails at all? For example,
Hi.
The agents have to choose the queues in 'My Queues' to get notified. Did
they?
Daniel
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Jamie Spence
Sent: Dienstag, 20. Mai 2008 06:57
To: otrs@otrs.org
Subject: [otrs] Agent Notifications I
D] On Behalf Of
Ramziddin Artykov
Sent: Wednesday, January 24, 2007 1:51 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Agent Notifications
Hi Guys
I'm Ramziddin.I guess I know the solution for your problem.It is
possible to disable some notifications in
Q
Hi Guys
I'm Ramziddin.I guess I know the solution for your problem.It is possible to
disable some notifications in
Queue settings. Go to admin area click on *QUEUE*. There you will see a
number of queues.Select the necessary queue and press *"Change"*
button.Onthe right pane you will see queue op
Dan Hellebust wrote:
We’ve been noticing that when an agent gets assigned as Owner of a
ticket they are getting two notifications:
en::Agent::AddNote and en:Agent::OwnerUpdate
Has someone found a way to disable one or the other of these
notifications for this circumstance? I’d settle
Hi Ralph,
On Wed, Apr 02, 2003 at 05:40:21PM +0200, Ralph M?ller wrote:
> one more thing. We did switch on most of the notifications (new ticket, new
> answer, ticket move, ...). All these notifications are sent to the agents
> and to the appropriate ticket as well. Would it be possible to suppre
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