Am 04.11.2014 08:30, schrieb Renee B:
If it is a queue setting, this is not a sysconfig option, but a field in
the database. That's why you can't find it with the SysConfig search.
On 03.11.2014 23:23, Mike Morris wrote:
However, now I wonder if the SysConfig search works as I assumed. So,
for
If it is a queue setting, this is not a sysconfig option, but a field in
the database. That's why you can't find it with the SysConfig search.
On 03.11.2014 23:23, Mike Morris wrote:
>
> However, now I wonder if the SysConfig search works as I assumed. So,
> for my next dumb question: I still cann
I want to make sure that no locked ticket is ever unlocked by the
system as a result of a timeout - so that only Agent actions can
result in an unlock.
I've searched in SysConfig for every combination of "(un)lock",
"time(out)" and "auto(matic)" I can think of, and changed several
settings... b
