You just needs to set a different default state for new phone tickets other
than New (open, asigned, etc)
That should do what you need.
Regards
2013/6/6 Simon Allison
> ** **
>
> Hi
>
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>
> I setup a notification to send an email, whenever there was a new ticket
> into a queue, but
the tickets in different queues, creates
>> in the same queue.
>>
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>>
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>>
>> *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf
>> Of *Gerald Young
>> *Sent:* 06 June 2013 17:00
>> *To:* User questions and discu
tickets in different queues, creates
> in the same queue.
>
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>
> ** **
>
> ** **
>
> *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf
> Of *Gerald Young
> *Sent:* 06 June 2013 17:00
> *To:* User questions and discussions about OTRS.
But the system doesn't create the tickets in different queues, creates in the
same queue.
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald
Young
Sent: 06 June 2013 17:00
To: User questions and discussions about OTRS.
Subject: Re: [otrs] change owner of t
btw: My definition of DDT error: Don't Do That. :) sorry. Not data
definition table error.
On Thu, Jun 6, 2013 at 11:59 AM, Gerald Young wrote:
> > I setup a notification to send an email, whenever there was a new ticket
> into a queue,
> DDT error. Agents will receive notifications if their pr
> I setup a notification to send an email, whenever there was a new ticket
into a queue,
DDT error. Agents will receive notifications if their preferences for said
notification is Yes and the queue is highlighted in the Agent's
Preferences, "My Queues"
On Thu, Jun 6, 2013 at 11:55 AM, Simon Allis
Hi
I setup a notification to send an email, whenever there was a new ticket into a
queue, but when they create a phone ticket and set owner, it sends an email -
but I don't want it to do this if the owner is set, if it was a new ticket
without an owner then send email would be better.
How wou
