s.org>] On Behalf Of
Gerald Young
Sent: Wednesday, November 14, 2012 3:48 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] TicketAcl, UserCustomerID argument limit
IG: I do have multiple queues to one group and certain customers should not
access all the queues from that gro
gt; ** **
>
> *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf
> Of *Gerald Young
> *Sent:* Wednesday, November 14, 2012 3:48 PM
>
> *To:* User questions and discussions about OTRS.
> *Subject:* Re: [otrs] TicketAcl, UserCustomerID argument limit
>
> **
s.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald
Young
Sent: Wednesday, November 14, 2012 3:48 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] TicketAcl, UserCustomerID argument limit
IG: I do have multiple queues to one group and certain customers should not
access al
t; Thanks,
>
> Isaac
>
> ** **
>
> *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf
> Of *Alvaro Cordero
> *Sent:* Wednesday, November 14, 2012 3:16 PM
> *To:* User questions and discussions about OTRS.
> *Subject:* Re: [otrs] TicketAcl, UserCustomerID argument
-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Alvaro
Cordero
Sent: Wednesday, November 14, 2012 3:16 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] TicketAcl, UserCustomerID argument limit
Hello Isaac,
I believe the best approach to what you are looking for
Hello Isaac,
I believe the best approach to what you are looking for is the Customer <->
Group Config in the Admin Interface, unless you have multiple queues to one
group and then your customer shouldn't access all the queues from that
group. This is slow to be done the first time, but then is bec
Hi I am using the Ticket ACL here: http://doc.otrs.org/3.1/en/html/ch18s03.html
to limit which queues certain customers can see by checking their customer
id. This works nicely, but now I want to add a lot more customer id values
Does the UserCustomerID Parameter below have any limitation
