In version 4 of OTRS we were able to use wildcards in the CustomerID field
under Ticket Filter for notifications. All of our customer IDs are prefixed
with a building code so we were able to use that to send out notifications to
outside emails (non agents) based on specific building. In versio
If I would like to have everyone in my technical support group notified
whenever there is any change/update to a ticket. How do I need to set my
notification event so that this occurs?
Currently I have the following settings:
Notification Group - "Technical Support"
Event - I am not sure what
Hi All
I hope someone can offer me some advice here.
I was expecting to get the following from a
Subject:: New ticket notification! ()
Hi ,
there is a new ticket in ""!
wrote:
:///index.pl?Action=AgentTicketZoom&TicketID=
But all I seem to get is what is listed below.
I would really app
Hi Jeffrey
For 1) see Ticket::NewMessageMode: in the admin interface.
Greets
daniel
Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von
Jeffrey Friedman
Gesendet: Montag, 26. Januar 2009 01:31
An: otrs@otrs.org
Betreff: [otrs] ticket notifications- expected or unexpected
I'm new to OTRS and have to say that while I'm still a relative newbie,
I'm really impressed and excited about implementing it in my company.
Anyway, I have a few questions about the way ticket notifications in the
QueueView work and was hoping someone could lend a hand.
1) When I log in, i
Lee A. Connell wrote:
Hi All,
I am looking for a place to change the default FROM: address (otrs@) for the ticket notification emails. I found a Framework.xml and a Defaults.pm file with this info in it and I changed it but it doesn't seem to have worked. Is there a web address to manage th
Hi,
'OTRS Notification Master' can be changed through the Sysconfig framework.
For FQDN, I had to make changes in $OTRS/Kernel/Config.pm ... search for
'$Self->{'FQDN'}'
I always like to restart otrs and all dependant services (Mysql & Apache)
to make 100% sure all changes apply.
HTH
Laurent
Hi All,
I am looking for a place to change the default FROM: address (otrs@) for
the ticket notification emails. I found a Framework.xml and a Defaults.pm file
with this info in it and I changed it but it doesn't seem to have worked. Is
there a web address to manage this through the gui?
