.
Thanks again.
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Alvaro
Cordero
Sent: sexta-feira, 26 de abril de 2013 11:28
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Stopping time accounting of ticket in OTRS 3
Hello Mauricio, there is a module dev
Hello Mauricio, there is a module developed by a Dan Abson which used to
work in otrs 3.0,
https://otrsteam.ideascale.com/a/dtd/PAUSED-SLA-COUNTING/300381-10369
Also there was an implementation on the Module KIX4OTRS from Cape IT.
I have used both and they do work fine. Many of the things implem
Hello, we currently use OTRS 2.3.4 and now we are planning an upgrade to the
latest version of OTRS 3. One of the functionalities we want to start using is
time accounting and we would like to know if there is a way to put the ticket
in a state in which the clock stops running. We already found
