subject:"\[otrs\] Stop SLA Clock"

Re: [otrs] Stop SLA Clock

2013-03-12 Thread Gerald Young

Read this thread. https://otrsteam.ideascale.com/a/dtd/Solution-Time-Clock-Stop/423644-10369 but this might help (?) a bit: http://forums.otterhub.org/viewtopic.php?f=53&t=14242#p68383 so if you want to exclude certain states, you can use, for example, a "AND th.state_id IN (1,4)" (new, open) in t

[otrs] Stop SLA Clock

2013-03-11 Thread Yousef Hamad

Hi steve, How can to prevent the SLA from continuing its time when ticket is pending. Thanks, Yousef. ___