My OTRS version is irrelevant given your answer. Thanks for the help.
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> the ‘Owner’ drop-down, we have to click on the refresh arrow to get the
list to fully populate. Is there a way to make this so it just always lists
everybody? We are only about 15 strong.
You will initially see all agents for which they have chosen the curre
We don’t use a customer portal, and don’t have this service turned on. Is there
another way
to do this that anybody knows of?
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Hello Leah, I would use ACLs configuration for that. You can set thos
values based on filters for each specific case. I believe you can use Group
Membership to filter.
Best Regards/
2014-06-05 9:28 GMT-06:00 Leah Kelly :
> Hi everybody,
>
> I am looking for a way to have the fields in the New P
Hi everybody,
I am looking for a way to have the fields in the New Phone Ticket and New Email
Ticket auto-set (by selecting a default, perhaps).
We have ‘Type’ and ‘From queue’ that if we could have auto-populate to a
default setting of some sort would be very helpful.
For Type, it would just
