Re: [otrs] R: Agents don't receive notification emails for tickets posted in their queues

.' Onderwerp: [otrs] R: Agents don't receive notification emails for tickets posted in their queues Thanks Gerald, that cleared things up. I have tried to send the ticket as a customer, and this time the emails are correctly sent to all the agents in the queue. So I assume that if I wan

[otrs] R: Agents don't receive notification emails for tickets posted in their queues

Thanks Gerald, that cleared things up. I have tried to send the ticket as a customer, and this time the emails are correctly sent to all the agents in the queue. So I assume that if I want to send a notification message to the other agents in the queue when opening the ticket as an agent, I