You might browse the ticket_history_type table: (AddNote is 15 in my table)
or you can WHERE history_type_id = (select id from ticket_history_type
WHERE name="AddNote") or equivalent.
On Thu, Jun 30, 2011 at 5:21 AM, Alexandru Cioropina <
alexandru.ciorop...@conectys.com> wrote:
> Hey… First of
Hey. First of all, I'm new here, so I apologize in advance if my question
has already an answer.
So, basically, here's the fact: the company I work in would like a report to
reveal all the notes that were created regarding a ticket. I couldn't find
anything like it in OTRS, so I went to another
