Agent follow along could be watcher and he'd get updates as if he's an
owner.
Notification of any changes is a bit overkill. In theory, History Add,
though that would possibly loop. ArticleCreate is likely sufficient unless
you really want to inform of any label changes to the ticket, then you'd
u
Hello,
It has been requested of me to set up notifications for both agents and
customers in a particular group to notify of ANY changes to a ticket. The
reason for this is that we have a user that just wants to follow along and be
kept up to date via email. I am having a hard time picking out w
Hello guys,
I've been struggling with this for some days, I've read many questions about
this but not many answers and I really don't know what to do anymore.
I'm trying to set a notification using the Notification (event) in the
administration. I got to the point I selected everything to fire
Hi
I have set up a notification event to notify customers whenever an agent/owner
adds an external note to a ticket. However, when the mail is delivered (at
least to my MS Outlook 2007 client), the mail has the text as expected, but
also an attachment with the HTML code of the message. The a
Hi,
I have created a new notification so that whenever an agent create a new
article type note-external, customer will receive a notification in an email
with the details. It works ok except that anything that I put in the
notification body comes in as an attachment. Only the article notes will
Hey, Gang, hope all are well.
I have searched the mailing list & found a few recipes for creating an event
notification which will email the client when a ticket is closed. I have built
this in the system & saved it. And tested it but it fails to fire off. No email
is sent. I then saw that ther
Hi!
Ive been setting up OTRS on a Windows XP machine, and now Im with it on
a Debian for real use.
I cant find the menu Notification(event) when Im root.
Im having issues too because I didnt used installer.pl and now I cant
modify SecureMode, although I do it on Config.pm
What went w
Pedro,
It seems to be a know bug (#4257).
You have to download
http://source.otrs.org/viewvc.cgi/otrs/Kernel/System/Ticket.pm?revision=1.416&view=markup
and
chage the one presents in .../Kernel/System
Let me know.
MV
On Fri, Oct 9, 2009 at 8:23 PM, P Roq wrote:
> Dear All,
>
> I had upgrade
Dear All,
I had upgraded from 2.3.3 to 2.4.4, and the close ticket mail to customer
stopped work.
I'd try to configure the Notification (Event) on success close and on
unsuccessful close, but without success.
The rest of the mail events are ok (New Ticket p.ex.).
Do you know if there are som
