Hello you just disable the queue option from the form in sysconfig
(CustomerTicketMessage###Queue) and also set the default queue to whichever
queue you want.
Regards
2016-05-10 10:39 GMT-06:00 :
> All;
>
> I'm running OTRS 5, and I'm hoping that you can help me with a minor
> annoyance.
>
> Is
On 5/10/2016 11:39 AM, dhils...@performair.com wrote:
All;
I'm running OTRS 5, and I'm hoping that you can help me with a minor annoyance.
Is it possible / how would I go about removing the Queue selection from the
Customer website, and always have new web tickets go into a pre-determined
que
All;
I'm running OTRS 5, and I'm hoping that you can help me with a minor annoyance.
Is it possible / how would I go about removing the Queue selection from the
Customer website, and always have new web tickets go into a pre-determined
queue?
Thank you,
Dominic Hilsbos
Director - Information
