;
> Email: ame...@precisionpractice.com
>
> ** **
>
> *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf
> Of *Dilson Tomé
> *Sent:* Tuesday, September 25, 2012 10:53 AM
>
> *To:* User questions and discussions about OTRS.
> *Subject:* Re: [otrs] Mysql Help***
Behalf Of Dilson
Tomé
Sent: Tuesday, September 25, 2012 10:53 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Mysql Help
Andrew.
I removed 45k ticket with Generic Agent.
You can create a Generic Agent for this tickets and run on Command Line on
linux ;-)
su - otrs -c '
>
> ** **
>
> *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf
> Of *Muhammad El-Sergani
> *Sent:* Tuesday, September 25, 2012 10:36 AM
> *To:* User questions and discussions about OTRS.
> *Subject:* Re: [otrs] Mysql Help
>
> ** **
>
> I
:47 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Mysql Help
Actually it migth take you about 1 hour or more.
Be Patient.
Regards
On Tue, Sep 25, 2012 at 9:45 AM, Andrew Meyer
mailto:ame...@precisionpractice.com>> wrote:
Not working... I guess it might take some t
M
> *To:* User questions and discussions about OTRS.
> *Subject:* Re: [otrs] Mysql Help
>
> ** **
>
> I vote for Generic Agent as well.
> Works very good.
>
>
> ** **
>
> Thanks
>
> //M
>
>
>
>
>
> On Tue, Sep 25,
Muhammad El-Sergani
Sent: Tuesday, September 25, 2012 10:36 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Mysql Help
I vote for Generic Agent as well.
Works very good.
Thanks
//M
On Tue, Sep 25, 2012 at 4:57 PM, Alvaro Cordero
mailto:alv...@gridshield.net>> wrote:
Hello
I vote for Generic Agent as well.
Works very good.
Thanks
//M
On Tue, Sep 25, 2012 at 4:57 PM, Alvaro Cordero wrote:
> Hello Andrew,
>
> I believe it is better to do it through the Generic Agent Interface, since
> there are more than one database table involved into ticket information.
> You c
Hello Andrew,
I believe it is better to do it through the Generic Agent Interface, since
there are more than one database table involved into ticket information.
You could run a delete from ticket command, but it will still keep data
into ticket history, article and other tables.
Best Regards.
Hello Andrew,
The Generic Agent is your friend on those cases
http://doc.otrs.org/3.1/en/html/adminarea-genericagent.html
Leonardo Certuche
Medellín, Colombia
On 25 September 2012 09:52, Andrew Meyer wrote:
> I need to close about 25,000 tickets all with the same email address. I
> was hopin
I need to close about 25,000 tickets all with the same email address. I was
hoping to do this within the MySQL Workbench or at the command line.
Can anyone assist me in executing this command?
Thanks,
Andrew Meyer
Unix Systems Administrator
Precision Practice Management
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