Maybe adapting this? http://forums.otterhub.org/viewtopic.php?f=60&t=22681
On Fri, Feb 7, 2014 at 12:23 PM, James Roman wrote:
> We have an HR Management System that is sending multiple message
> notifications to one of our OTRS queues. Each message is arriving as new
> ticket. The subject of e
We have an HR Management System that is sending multiple message notifications
to one of our OTRS queues. Each message is arriving as new ticket. The subject
of each message is in a static format.
Subject: Lastname, Firstname MI (###) - Some workflow status message
We would like to somehow
