Re: [otrs] Include Customer User field in Process Activity Dialog

2015-06-04 Thread Eric Saunders
Gerald Young gmail.com> writes: > > That doesn't sound safe. What will you do to prevent spamming and vandalism? Our system will only be accessible thru the web portal - no email submissions. Customer authentication is handled via LDAP and we've had this functionality as part of another help des

Re: [otrs] Include Customer User field in Process Activity Dialog

2015-06-03 Thread Gerald Young
Eric writes: The goal is to allow Customers to submit on behalf of others. That doesn't sound safe. What will you do to prevent spamming and vandalism? On Wed, Jun 3, 2015 at 6:48 PM, Eric Saunders wrote: > Nils Leideck leidex.net> writes: > > > > On 21 May 2015, at 21:41, Saunders, Eric ucsd

Re: [otrs] Include Customer User field in Process Activity Dialog

2015-06-03 Thread Eric Saunders
Nils Leideck leidex.net> writes: > > On 21 May 2015, at 21:41, Saunders, Eric ucsd.edu> wrote: > > I would like to include a Customer User field that performs a live search of existing customers in a Process Activity Dialog. The functionality would be identical to that of the Create New Phone T

Re: [otrs] Include Customer User field in Process Activity Dialog

2015-05-22 Thread Nils Leideck
On 21 May 2015, at 21:41, Saunders, Eric wrote: > I would like to include a Customer User field that performs a live search of > existing customers in a Process Activity Dialog. The functionality would be > identical to that of the Create New Phone Ticket screen or the process > demonstrated a

[otrs] Include Customer User field in Process Activity Dialog

2015-05-21 Thread Saunders, Eric
Hello, I would like to include a Customer User field that performs a live search of existing customers in a Process Activity Dialog. The functionality would be identical to that of the Create New Phone Ticket screen or the process demonstrated at 11:12 of this webinar: https://www.youtube.com/