rch 27, 2013 10:51 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] IP from header
I think he's got an internal situation where he needs the ip of the submitting
user... If dhcp, I don't see how that's necessarily going to help, and if it's
static,
ers really won’t
> give you much useful information.
>
> ** **
>
> *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf
> Of *Jean BROW
> *Sent:* Wednesday, March 27, 2013 8:57 AM
> *To:* User questions and discussions about OTRS.
> *Subject:* [otrs] IP
trs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Jean
BROW
Sent: Wednesday, March 27, 2013 8:57 AM
To: User questions and discussions about OTRS.
Subject: [otrs] IP from header
Hello,
Is it any easy way I can display the IP from the header to the agent? Today the
agent need to click "Plain fo
Hello,
Is it any easy way I can display the IP from the header to the agent? Today
the agent need to click "Plain format" if he want to see the IP that the
customer sending the email from. I would like to display the IP in the menu
right at all time.
Thanks.
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