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anyone? :-|
On Thu, Jan 7, 2010 at 10:29 AM, ml ml wrote:
> Hello List,
>
> by default the Tickets get sorted by creation time. This is not very
> useful if i have a big ticket where i have a regular reply from the
> customer. Then my ticket is the "oldest" one, but the most "active"
> ticket.
>
Hello List,
by default the Tickets get sorted by creation time. This is not very
useful if i have a big ticket where i have a regular reply from the
customer. Then my ticket is the "oldest" one, but the most "active"
ticket.
Can i sort the tickets by the last Article time or something?
Thanks,
M
