Hi,
07/09/2015 12:10 - John Koch wrote: Hi,
How can I configure an email notification alert to agents every time a new
ticket or a reply to an existing ticket is received?
for a new ticket there is a dedicated agent notification.
For a new article (new reply) you could use an event based n
ct line so it is more specific than
"Re: Contents of otrs digest..."
Today's Topics:
1. E-mail notification alert (John Koch)
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Message: 1
Date: Mon, 7 Sep 2015 12:06:00 +0200
From: John Koch
Subject: [otrs] E-mail
Hi,
How can I configure an email notification alert to agents every time a new
ticket or a reply to an existing ticket is received?
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