Yes. change the css for the customerID field to the
required/manadatory class. (copy from a rendered HTML of something
that's required.)
On Thu, Sep 13, 2012 at 10:32 AM, ml ml wrote:
> On Thu, Sep 13, 2012 at 4:28 PM, Steven Carr wrote:
>> But the call is already allocated to a customer, the cu
On Thu, Sep 13, 2012 at 4:28 PM, Steven Carr wrote:
> But the call is already allocated to a customer, the customer will be
> the email address that you entered in the phone call.
>
> What I think you actually want is that you can't close a call if you
> haven't assigned the call to an actual vali
I can understand how CustomerID is empty on a phone call, if you don't
have a customer added for the email entry.
As procedure, though, you can click the Customer button and assign a
"real" customer, then close the ticket.
(also, ditto what Steven says).
On Thu, Sep 13, 2012 at 10:17 AM, ml ml wr
But the call is already allocated to a customer, the customer will be
the email address that you entered in the phone call.
What I think you actually want is that you can't close a call if you
haven't assigned the call to an actual valid customer from your
customer database. Not sure how to requir
Yes i can.
I just created a Phone Call Ticket and left the CustomerID Field empty.
Then i closed that ticket. AgentTicketClose does NOT have the
CustomerID field here...
Thanks,
Mario
On Thu, Sep 13, 2012 at 4:12 PM, Gerald Young wrote:
> The CustomerID is already a part of the ticket, in the
The CustomerID is already a part of the ticket, in the ticket table.
You can't close a ticket that doesn't have that information... You
can't close a ticket without being in the ticket.
On Thu, Sep 13, 2012 at 9:59 AM, ml ml wrote:
> Hello List,
>
> i have OTRS 3.1 and i want the CustomerID fie
Hello List,
i have OTRS 3.1 and i want the CustomerID field to be required AgentTicketClose.
How do i do that?
Thanks,
Mario
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