Re: [otrs] Create individual auto-ticket assignment based on email content

2015-01-07 Thread Scott R. Morgan
about OTRS. Subject: Re: [otrs] Create individual auto-ticket assignment based on email content You ask how to make a change to a DynamicField on a ticket? You'd enable it for a specific screen within SysConfig. Maybe it's in Note? It depends where you want to change it. On Fri, Jan 2, 20

Re: [otrs] Create individual auto-ticket assignment based on email content

2015-01-06 Thread Scott R. Morgan
...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald Young Sent: Friday, January 02, 2015 5:36 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Create individual auto-ticket assignment based on email content You ask how to make a change to a DynamicField on a ticket? You&#

Re: [otrs] Create individual auto-ticket assignment based on email content

2015-01-02 Thread Gerald Young
On Behalf Of *Gerald Young > *Sent:* Friday, January 02, 2015 4:00 PM > > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] Create individual auto-ticket assignment based on > email content > > > > > Do I need to escape the tab character i

Re: [otrs] Create individual auto-ticket assignment based on email content

2015-01-02 Thread Scott R. Morgan
Young Sent: Friday, January 02, 2015 4:00 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Create individual auto-ticket assignment based on email content > Do I need to escape the tab character in the Filter condition? you might try SONumber:.?(\d+) if it makes sense. If i

Re: [otrs] Create individual auto-ticket assignment based on email content

2015-01-02 Thread Gerald Young
; > > > > > Thank you! > > > > > > *Scott R. Morgan * > > > > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf > Of *Gerald Young > *Sent:* Friday, January 02, 2015 3:20 PM > > *To:* User questions and discussions about OT

Re: [otrs] Create individual auto-ticket assignment based on email content

2015-01-02 Thread Scott R. Morgan
ssions about OTRS. Subject: Re: [otrs] Create individual auto-ticket assignment based on email content Please let me know if http://forums.otterhub.org/viewtopic.php?f=60&t=22681 applies to this. On Fri, Jan 2, 2015 at 1:23 PM, Scott R. Morgan mailto:smor...@mamafus.com>> wrote: We ha

Re: [otrs] Create individual auto-ticket assignment based on email content

2015-01-02 Thread Gerald Young
w.mamafus.com >> >> >> >> *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf >> Of *Gerald Young >> *Sent:* Friday, January 02, 2015 2:09 PM >> *To:* User questions and discussions about OTRS. >> *Subject:* Re: [otrs] Create indi

Re: [otrs] Create individual auto-ticket assignment based on email content

2015-01-02 Thread Gerald Young
ce/Cell* (NEW!)* > > sc...@mamafus.com / http://www.mamafus.com > > > > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf > Of *Gerald Young > *Sent:* Friday, January 02, 2015 2:09 PM > *To:* User questions and discussions about OTRS. > *Sub

Re: [otrs] Create individual auto-ticket assignment based on email content

2015-01-02 Thread LQ Marshall
Behalf Of Scott R. Morgan Sent: Friday, January 2, 2015 4:08 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Create individual auto-ticket assignment based on email content It kind of addresses what we are trying to do. I am not sure of exactly what this modification is

Re: [otrs] Create individual auto-ticket assignment based on email content

2015-01-02 Thread Scott R. Morgan
(NEW!) sc...@mamafus.com / http://www.mamafus.com<http://www.mamafus.com/> From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald Young Sent: Friday, January 02, 2015 2:09 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Create individual

Re: [otrs] Create individual auto-ticket assignment based on email content

2015-01-02 Thread Gerald Young
Please let me know if http://forums.otterhub.org/viewtopic.php?f=60&t=22681 applies to this. On Fri, Jan 2, 2015 at 1:23 PM, Scott R. Morgan wrote: > We have several support vendors that have their own helpdesk systems. > When a report comes in from the field that is then assigned to a third >

[otrs] Create individual auto-ticket assignment based on email content

2015-01-02 Thread Scott R. Morgan
We have several support vendors that have their own helpdesk systems. When a report comes in from the field that is then assigned to a third party support vendor, I would like my agents to be able to setup a OTRS ticket rule that will automatically assign emails from the vendors helpdesk ticke