about OTRS.
Subject: Re: [otrs] Create individual auto-ticket assignment based on email
content
You ask how to make a change to a DynamicField on a ticket? You'd enable it for
a specific screen within SysConfig. Maybe it's in Note? It depends where you
want to change it.
On Fri, Jan 2, 20
...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald
Young
Sent: Friday, January 02, 2015 5:36 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Create individual auto-ticket assignment based on email
content
You ask how to make a change to a DynamicField on a ticket? You
On Behalf Of *Gerald Young
> *Sent:* Friday, January 02, 2015 4:00 PM
>
> *To:* User questions and discussions about OTRS.
> *Subject:* Re: [otrs] Create individual auto-ticket assignment based on
> email content
>
>
>
> > Do I need to escape the tab character i
Young
Sent: Friday, January 02, 2015 4:00 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Create individual auto-ticket assignment based on email
content
> Do I need to escape the tab character in the Filter condition?
you might try SONumber:.?(\d+) if it makes sense. If i
;
>
>
>
>
> Thank you!
>
>
>
>
>
> *Scott R. Morgan *
>
>
>
> *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf
> Of *Gerald Young
> *Sent:* Friday, January 02, 2015 3:20 PM
>
> *To:* User questions and discussions about OT
ssions about OTRS.
Subject: Re: [otrs] Create individual auto-ticket assignment based on email
content
Please let me know if http://forums.otterhub.org/viewtopic.php?f=60&t=22681
applies to this.
On Fri, Jan 2, 2015 at 1:23 PM, Scott R. Morgan
mailto:smor...@mamafus.com>> wrote:
We ha
w.mamafus.com
>>
>>
>>
>> *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf
>> Of *Gerald Young
>> *Sent:* Friday, January 02, 2015 2:09 PM
>> *To:* User questions and discussions about OTRS.
>> *Subject:* Re: [otrs] Create indi
ce/Cell* (NEW!)*
>
> sc...@mamafus.com / http://www.mamafus.com
>
>
>
> *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf
> Of *Gerald Young
> *Sent:* Friday, January 02, 2015 2:09 PM
> *To:* User questions and discussions about OTRS.
> *Sub
Behalf Of Scott
R. Morgan
Sent: Friday, January 2, 2015 4:08 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Create individual auto-ticket assignment based on email
content
It kind of addresses what we are trying to do. I am not sure of exactly what
this modification is
(NEW!)
sc...@mamafus.com / http://www.mamafus.com<http://www.mamafus.com/>
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald
Young
Sent: Friday, January 02, 2015 2:09 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Create individual
Please let me know if http://forums.otterhub.org/viewtopic.php?f=60&t=22681
applies to this.
On Fri, Jan 2, 2015 at 1:23 PM, Scott R. Morgan wrote:
> We have several support vendors that have their own helpdesk systems.
> When a report comes in from the field that is then assigned to a third
>
We have several support vendors that have their own helpdesk systems. When a
report comes in from the field that is then assigned to a third party support
vendor, I would like my agents to be able to setup a OTRS ticket rule that will
automatically assign emails from the vendors helpdesk ticke
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