That should work, I believe it is not ArticleUpdate but ArticleCreate when
you add a note.
Regards
2016-06-13 18:08 GMT-06:00 Nick Bright :
> On 6/13/2016 6:45 PM, Alvaro Cordero wrote:
>
>> You have to make something happen on the ticket to trigger the event you
>> want, for example add a note,
On 6/13/2016 6:45 PM, Alvaro Cordero wrote:
You have to make something happen on the ticket to trigger the event
you want, for example add a note, change queue, whatever works so you
capture that event to trigger the dynamic_field update.
So, I could change the Event list for the DynamicUpdate
You have to make something happen on the ticket to trigger the event you
want, for example add a note, change queue, whatever works so you capture
that event to trigger the dynamic_field update.
Regards
2016-06-13 17:38 GMT-06:00 Nick Bright :
> On 6/13/2016 6:16 PM, Nick Bright wrote:
>
> On 6/
On 6/13/2016 6:16 PM, Nick Bright wrote:
On 6/13/2016 6:11 PM, Alvaro Cordero wrote:
Since the magic is being done by an Event
(TicketCreate|TicketCustomerUpdate) I believe you can *"for one
time"* change the config to match certain event and run a generic
agent into all those old tickets to f
On 6/13/2016 6:11 PM, Alvaro Cordero wrote:
Since the magic is being done by an Event
(TicketCreate|TicketCustomerUpdate) I believe you can *"for one time"*
change the config to match certain event and run a generic agent into
all those old tickets to force that event.
That should do it.
So f
Since the magic is being done by an Event
(TicketCreate|TicketCustomerUpdate) I believe you can *"for one time"*
change the config to match certain event and run a generic agent into all
those old tickets to force that event.
That should do it.
Regards
2016-06-13 17:06 GMT-06:00 Nick Bright :
>
On 6/13/2016 6:02 PM, Alvaro Cordero wrote:
Hello,
From what I have seen before and using the config that Renee mentioned
before, there are two config settings you have to consider,
1. DynamicFieldFromCustomerUser::Mapping: Here you have to tell which
attribute from LDAP should be mapped to
Now that I've gotten a dynamic field mapping working, the $65,535
question is this:
Is there any way to go back and populate this data for all old tickets
for customers whom the data is present in the Customer LDAP variables?
--
---
- Nick Bright
On 6/13/2016 5:39 PM, Nick Bright wrote:
On 6/1/2016 2:54 PM, Nick Bright wrote:
On 5/30/2016 9:25 AM, Renee B wrote:
See SysConfig option DynamicFieldFromCustomerUser::Mapping
- Renée
I'm trying this as well, in OTRS v3.
I've followed the online help in the document, creating the dynamic
f
Hello,
>From what I have seen before and using the config that Renee mentioned
before, there are two config settings you have to consider,
1. DynamicFieldFromCustomerUser::Mapping: Here you have to tell which
attribute from LDAP should be mapped to each dynamic_field you created.
2. Enable Ticket
On 6/1/2016 2:54 PM, Nick Bright wrote:
On 5/30/2016 9:25 AM, Renee B wrote:
See SysConfig option DynamicFieldFromCustomerUser::Mapping
- Renée
I'm trying this as well, in OTRS v3.
I've followed the online help in the document, creating the dynamic
field before adding it to the Mapping SysCo
On 5/30/2016 9:25 AM, Renee B wrote:
See SysConfig option DynamicFieldFromCustomerUser::Mapping
- Renée
I'm trying this as well, in OTRS v3.
I've followed the online help in the document, creating the dynamic
field before adding it to the Mapping SysConfig option you've mentioned.
I also ena
Awesome! It worked brilliantly!
2016-05-30 16:25 GMT+02:00 Renee B :
> See SysConfig option DynamicFieldFromCustomerUser::Mapping
>
> - Renée
>
> Am 30.05.2016 um 16:17 schrieb Lars Jørgensen:
>
> Hi,
>
> Is it at all possible to copy an LDAP field to a dynamic field? It's
> important to us that
See SysConfig option DynamicFieldFromCustomerUser::Mapping
- Renée
Am 30.05.2016 um 16:17 schrieb Lars Jørgensen:
Hi,
Is it at all possible to copy an LDAP field to a dynamic field? It's
important to us that the users' departments are registered on the tickets
for statistical purposes.
We're
Hi,
Is it at all possible to copy an LDAP field to a dynamic field? It's
important to us that the users' departments are registered on the tickets
for statistical purposes.
We're doing it manually, but it seems absurd when you can see the field in
the Customer Information Sidebar box.
--
Lars
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