Re: [otrs] Configuration Items: Linking Computers and other objects

2012-02-02 Thread Alvaro Cordero
Hello Allan, In fact you can, when you go to the link option you can choose different objects such other Configuration Items, Tickets, Work Orders from Changes, FAQ Items and so on. There will be a drop box where you can choose the object type. Regars On Thu, Feb 2, 2012 at 6:42 PM, Alan Murrel

Re: [otrs] Configuration Items: Linking Computers and other objects

2012-02-02 Thread Alan Murrell
OK, never mind, I figured this out after a little more searching. Just for those wondering the same thing: 1.) Open the "source" item 2.) Click "Link" 3.) Choose the ConfigItem you wish to link it with 4.) Rinse and repeat as necessary -Alan This e-mail is intended only for the indi

[otrs] Configuration Items: Linking Computers and other objects

2012-02-02 Thread Alan Murrell
Hello, Is there a way to link configuration items? Notably, I would like to link computers with monitors and printers. I saw a posting about someone who was able to do something similar with the items he had in an OCS database then run a Pythin script that did the linkings, but I would much pref