Richter
Sent: 01 December 2015 18:39
To: otrs@otrs.org
Subject: [otrs] Automatic customer configuration
Hi!
We are working in the migration from FreshDesk to OTRS.
One feature in FreshDesk is that Customers are tied to a "domain name"
(example: @mycustomercompany.com), and then a
Em 01/12/2015 20:22, Nils Leideck escreveu:
Hi Edson,
On 01 Dec 2015, at 19:38, Edson Richter wrote:
We are working in the migration from FreshDesk to OTRS. One feature in FreshDesk is that
Customers are tied to a "domain name" (example: @mycustomercompany.com), and
then all tickets created
Hi Edson,
On 01 Dec 2015, at 19:38, Edson Richter wrote:
> We are working in the migration from FreshDesk to OTRS. One feature in
> FreshDesk is that Customers are tied to a "domain name" (example:
> @mycustomercompany.com), and then all tickets created from users in that
> domain become user
Hello,
In OTRS you need to have customer user and customer companies, you can use
create customer companies and asociate domain name as Company ID and then
when adding customer users you can link them to the company by that ID.
To avoid maintenance of customer users, you would need to use one or
Hi!
We are working in the migration from FreshDesk to OTRS.
One feature in FreshDesk is that Customers are tied to a "domain name"
(example: @mycustomercompany.com), and then all tickets created from
users in that domain become users for that customer.
Is that possible in OTRS? How to impleme
