Re: [otrs] Auto reply not working for Postmaster address

Hi Mikey, See the SendNoAutoResponseRegExp setting in Core::Postmaster where this string has been defined by default to avoid loops. You could consider educating the customer instead of editing your configuration... or make the regex so that it replies to your customer while ignoring other post

[otrs] Auto reply not working for Postmaster address

Hi All, We are currently using OTRS latest version. One of our customers is using an e-mail postmas...@domain.ltd, but does not receive the automatic reply with the ticket number. How can I fix this? There are no automatic rules designed by me to block this. Thank