Hi Alan,
On Mon, Mar 24, 2003 at 12:05:45PM -0500, Alan J. Rothstein wrote:
> Is their any way to require an agent to attach a note when moving a
> ticket to a new queue?
>
> I'd like to be able to force an agent to attach an explanation of
> why the ticket is being moved.
No, there is no config
Is their any way to require an agent to attach a note when moving a
ticket to a new queue?
I'd like to be able to force an agent to attach an explanation of
why the ticket is being moved.
Thanks,
- Alan -
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