In the first Activity of one of my Processes I have an Activity Dialog that
includes CustomerID, Priority and a few other dynamic fields. I am trying to
restrict the value of one of these dynamic dropdown fields as follows:
---
- ChangeBy: ***
ChangeTime: ***
Comment: ''
ConfigChange:
I've had a request to allow users (both customers and agents) to "CC" other
customers when they submit a new ticket so that multiple people will receive
the new ticket notification to alert them that an issue they may be concerned
with is being addressed. All of our ticket submissions are done t
I would like to enable Required Lock on one of my Activity Dialogs. However,
when I do opening the dialog locks the ticket and sets the Owner as expected,
but if I click "Undo & close window" in the dialog window I get an Insufficient
Rights error. The user has full rw access to the queue in whi
I have an Activity Dialog that I would like to update the ticket Owner to
whomever is completing the dialog. The Required Lock property seems to do
exactly what I want. However, if I open the dialog and before completing it
click "Undo & close window" I get an Insufficient Rights error:
Message
Hello,
I would like to include a Customer User field that performs a live search of
existing customers in a Process Activity Dialog. The functionality would be
identical to that of the Create New Phone Ticket screen or the process
demonstrated at 11:12 of this webinar:
https://www.youtube.com/
