Re: [otrs] Upgrade OTRS 3.0.7 to otrs 5

On 05/30/2016 06:38 PM, Alvaro Cordero wrote: Hello, You can go from one version to the latest of the next, for example if you are in 3.0.9, you can go to latest 3.1.x -> 3.2.x -> 4.0.x -> 5.0.x You don't need to do 4.0.1 and then all the minors, go directly to the latest version on the step.

Re: [otrs] Upgrade OTRS 3.0.7 to otrs 5

Hi, is this strict upgrade path the reason why there's no yum mirror? Yves Von meinem iPhone gesendet Am 30.05.2016 um 18:39 schrieb Alvaro Cordero : Hello,  You can go from one version to the latest of the next, for example if you are in 3.0.9, you can go to l

Re: [otrs] Upgrade OTRS 3.0.7 to otrs 5

Hello, You can go from one version to the latest of the next, for example if you are in 3.0.9, you can go to latest 3.1.x -> 3.2.x -> 4.0.x -> 5.0.x You don't need to do 4.0.1 and then all the minors, go directly to the latest version on the step. Regards 2016-05-30 10:21 GMT-06:00 Frank Thomme

Re: [otrs] Upgrade OTRS 3.0.7 to otrs 5

Yes, you can see this: http://otrs.github.io/doc/manual/admin/stable/en/html/upgrading.html If you are running a lower version of OTRS you have to follow the upgrade path to 4 first (3.0->3.1->3.2->3.3->4)! You need to perform a full upgrade to every version in between, including database changes

Re: [otrs] Copy LDAP field to dynamic field

See SysConfig option DynamicFieldFromCustomerUser::Mapping - Renée Am 30.05.2016 um 16:17 schrieb Lars Jørgensen: Hi, Is it at all possible to copy an LDAP field to a dynamic field? It's important to us that the users' departments are registered on the tickets for statistical purposes. We're

[otrs] Copy LDAP field to dynamic field

Hi, Is it at all possible to copy an LDAP field to a dynamic field? It's important to us that the users' departments are registered on the tickets for statistical purposes. We're doing it manually, but it seems absurd when you can see the field in the Customer Information Sidebar box. -- Lars

Re: [otrs] can't write temp files on CentOS

Hi Juan, You're welcome. :) I had this issue sometimes. Best Regards, Mikey van der Worp - Mikey van der Worp System Engineer Utelisys Communications B.V. Trinity Buildings Tower A, 7th floor Pietersbergweg 15 1105 BM Amsterdam T +31